Broadband activation

[#1]

Hi,

I got the email from Plusnet, the phone line was activated which was on yesterday, Do you know when the broadband gets activated?

Is it same time as the phone line ?

[#2]

@shihas06 Have you plugged in and tried your Hub? Your broadband should have completed by midnight last night.

[#3]

@jab1  Not Yet, I was waiting for the broadband activation email as mentioned in the welcome email. do I need to wait ?

[#4]

@shihas06 Plug it in, try it. If it doesn't connect, come back and say so. You can't do any unrepairable damage.

[#5]

Thanks for your post @shihas06 and welcome to our Community Forums.

I've checked your order and I can see your broadband's due to go live this Friday at any point up to midnight. 

If you have further queries or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

[#6]

Thanks for that, @Gandalf . I thought most installs were simultaneous provision these days?

[#7]

If there's a stopped BT line at the address we can reactivate quickly within 24 hours, we'd generally activate the phone line first then place the broadband order as that's usually quicker than placing a simultaneous order. 

[#8]

OK - thanks.

[#9]

Hi,

could you please check and confirm whether my broadband connection is ready to use now ?

[#10]

Hiya @shihas06,

Thanks for getting in touch, I appreciate it.

I have checked your order and it has completed, so I have activated it on your account.

Please plug in your router and get back to me to let me know if your are able to connect 😊