Broadband down Shirwell

[#1]

Had no broadband this morning.Tried all the usual,off-on-reset.Still not working

[#2]

@Dudgers Try this instead.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

What are your Hub/router lights doing?

[#3]

Flashing purple

Bt Hub

[#4]

Hi, it's the PlusNet Diagnostics bot here.

We have tested your service, and identified it is being affected by an incident in your local area.

Incident detected: 18-Jul-2023 09:28

Estimated fix date: 18-Jul-2023 15:26

Sorry for the inconvenience. We hope to have you back up and running as soon as possible

[#5]

BT hub - flashing purple - sorry don't have clue. Is your phone line clear of noise?

EDIT:  OK, you have an identified problem.

[#6]

@Dudgers glad it's found a fault. Let us know if there is still an issue after that time and I will have a look.