Broadband keep on having flashing orange light

[#1]

“ we don't use landline phone at all”

Does not negate the desirability of being able to test it. Seeking to troubleshoot ADSL or FTTC broadband without access to a telephone handset is like trying to play darts blindfolded. Hitting the board would be pure fluke.

It would have been helpful to have mentioned that this is a new service installation - it would have avoided the presumption that this is a previously working service which had developed a fault.

[#2]

sorry for the unclear description above.

as landline phones are not available is there any way that is possible to fix the flashing orange light? and I did install the router when PN send me a message before for additional information the start day of the broadband is 21.04 

[#3]

So you were told on the 21st that the service went live on that date, but waited until today to report a problem? Are you sure you have the Hub connected correctly?

[#4]

sorry for the late report of the problem 

as I'm still a uni student busy during the weekends sorry that I might not be able to report the problem as soon as possible, just trying to help my parents to fix the problem, before reporting the problem just tried to ensure we followed all and double checked all the instruction and solution that they posted in the Plusnet YouTube channel . so I can ensure the Hub is connected correctly 

[#5]

OK. So the Hub is connected correctly, but you are still getting no data through it?

This sounds like an issue somewhere between your parents home and Plusnet - to me.

Can I suggest you report a Broadband problem via https://www.plus.net/help/report-a-problem/broadband/

[#6]

yes the Hub should be install correctly but no data going thought it and it keep having flashing orange lights which I have no clue about it , I have reported issue before but never got a reply from PN 

[#7]

The flashing orange light suggests you are connected to the 'net but something is wrong somewhere. did you use the link i gave you previously to report the issue, and when? You should receive a response via text within 24 hours giving you further information/help.

@Townman  / @MisterW  - have I missed something/any further thoughts?

[#8]

I sent a message to the link on Saturday but as there is no reply I resent it on Sunday but still I haven't received any reply yet.

[#9]

OK, Stephenie. Lets see if either of the people I have tagged can see something i haven't.

[#10]

As @Townman said earlier , flashing orange means no dsl sync. That suggests either the Hub isn't connected properly , possibly to a filtered socket if connected to an extension, or the adsl circuit isn't active.

Hence I asked how the Hub is connected and what type of master socket exists 

[#11]

OK - must have missed your edit - sorry 😉 If @stephenie can answer that, maybe we can get closer to a resolution?

[#12]

Once we get that, then the next step is to connect the Hub directly to the test socket ( if one exists )

[#13]

sorry for late replies , just asked parents to take some photos of the hub and and also the connection point 

[#14]

Would be so much easier to plug in a telephone, check for a dial tone, check the number and confirm that there is no noise. Anything else is unproductive.

[#15]

Thanks for the pictures. Can you now unplug the cable from the socket, unclip the front of it, plug the 'dangly filter' supplied with the Hub into the  socket revealed behind it, and see if it springs into life?