Broadband speed capped at 22mb

[#1]

Thanks for confirming you are new to PN. One last request then - for tonight - can you post a screenshot of this page from your Hub - obscuring personal details:

[#2]

[#3]

@Forcibly Thanks again. HOw long have you been with Pn - I ask because your DSL uptime is very low. Also, your D/S noise margin is high, and the quoted data rates look very low.

I'm around for half an hour or so , but from what I can see, you have a fault somewhere which needs reporting to Openreach for investigation.

[#4]

The good news is that the connection looks "banded" at 25Mbps, and will need Plusnet staff to initiate a "DLM reset"

The bad news is that at the moment the line will only achieve maybe 35Mbps, which is below the Handback Threshold indicated in Reply #7 , so you'll need to get an Openreach engineer out to fix your line.

You could try running the Plusnet line fault detection 'bot' -

[#5]

@outcast That was going to be my next suggestion, because there is clearly a fault somewhere in the OR network.

[#6]

I have only been with PS since 9:30am today, I know your going to say ah well you need to allow 14 days for the line to settle but with previous experience this does not happen , I've been at this property just over 2 years and I've never seen it get above 22mb. so I didn't want to just wait 14 days to be told yeah something else is at fault which I know is. 

[#7]

@Forcibly Did you ever report the obvious fault to EE, and if you did, what did they say/do?

[#8]

It wasn't my contract with EE, she had it tied with mobile package and I did not have any say. I tried calling EE to see what IM suppose to get but they couldnt say. I believe it was suppose to be a 37mb package i think but due to the price i found PS. It's only till now im the account holder of the broadband and in control. 

[#9]

Thanks for the info, @Forcibly . I would definitely do as @outcast suggested above and report a fault.

[#10]

how do i get them to do a "DLM" reset? and regards to an engineer do I contact BT or can I get plusnet to arrange it?

[#11]

Ignore the 'DLM reset' for the moment - if that is needed after the engineer visit, a call to PN will sort it.

If you follow the instructions posted above by @outcast , and PN detect a fault, they will arrange the OR engineer - you can't contact them, you have to go through PN.

[#12]

If you can get the "troubleshoot by text" thing to work,

If it finds a fault, then it will arrange an engineer to visit and fix the problem and perform a reset,

If it doesn't find a fault, then one of the options is for Plusnet support to phone you back, and you can ask for a DLM reset.

.

[#13]

One final thought/suggestion before I go for my beauty sleep 😃 - can you attach your exported Event log please, @Forcibly ?

[#14]

. 

[#15]

where do I find this trouble shoot by text? im new to this site but i cant seem to find it