Bt hub 2 issue

[#1]

Hi all,

I’ve had my br hub 2 router connected to plusnet for 18 months but today the orange light stays on. I’ve done the following:

Checked with neighbours and internet is fine
Carried out a factory reset
Connected to hub via laptop and Ethernet
Reset username whilst DSLcable is disconnected
Then reconnected cable

Orange light still stays on… can anyone help?

[#2]

Sorry if this is asking the obvious, but do you have a Plusnet router that you can try?

Do you have dial tone at the master phone socket with a wired phone?