Can't access plus.net website or the Members Centre

[#1]

Hi All,

My contract ended a week ago so I am now on the standard service.  Since then, I can't access the plus.net website, the Members Centre and some of my other suppliers online accounts.  I can't now purchase a new contract.

Can anyone help?

Gary

[#2]

@GaryWilliams What error message (if any) do you get when trying to access these sites? Sounds strange.

[#3]

Hi Jab1,

here it is:

This site can’t be reached

The connection was reset.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_RESET

[#4]

Try rebooting your Hub. Which one is it, by the way?

[#5]

Hi John,

Yes, rebooted.  It is the TP-LINK archer vr900.  I have been using this on for years.

Cheers

Gary

[#6]

Very strange, Gary. The reboot hasn't solved it? Can you PM me your public IP?

[#7]

@GaryWilliams Cheers for that info via PM. Now you have disabled Nord, are you able to access the sites? Note that if you try to access some UK-only ones when using a VPN, you will get the response you started this topic with, as they restrict access to non-UK IP's. Depends where you tell the VPN to say you are accessing from, and where the request gets routed.

[#8]

Hi John,

I use NordVPN daily.  No problems until recently.

Thanks for your help

Gary

[#9]

OK gary, but if you have disabled it at the moment, can you now access those previously inaccessible sites?

[#10]

I managed to access the plusnet site having used system mechanic to optimise my internet settings,  but all other troublesome sites are still inaccessable.  If I log out of plusnet, I cant get back in unless I optimise the internet settings again.

It is all very erratic.

Cheers

Gary

[#11]

OK. But are you using a VPN at the moment?

[#12]

no, but the threat protection is running in the background according to resource manager.  I'm going to do some uninstalling.

Cheers

Gary