Cannot access www.royalmail.com
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Cannot access www.royalmail.com
11-01-2023 2:08 PM
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Access Denied
You don't have permission to access "http://www.royalmail.com/" on this server.
Reference #18.ce6e5668.1673445619.c2748ce
My assigned IP is 195.166.130.250
Re: Cannot access www.royalmail.com
11-01-2023 2:44 PM - edited 11-01-2023 2:48 PM
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Odd!
That address is most definitely Plusnet's IP address and all of the Geolocation data providers report it to be in the UK. Is there a VPN service involved here?
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Re: Cannot access www.royalmail.com
11-01-2023 3:15 PM
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See Why is Akamai blocking me? especially the reputation lookup link.
Re: Cannot access www.royalmail.com
11-01-2023 3:58 PM
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I do run a VPN which has resulted in some sites blocking my access, and I've normally managed with an exception for those sites. In this case that didn't work and neither did disabling the VPN.
Re: Cannot access www.royalmail.com
11-01-2023 4:02 PM
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Re: Cannot access www.royalmail.com
11-01-2023 4:13 PM
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I actually used https://etc
Re: Cannot access www.royalmail.com
11-01-2023 4:38 PM - edited 11-01-2023 4:41 PM
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Clicking the OP's link takes me straight to the site.
I would suspect VPN interference or Royal Mail has the IP address marked for some reason.
You could try calling them and ask them to investigate...
03457 740 740. Open Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-4pm.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot access www.royalmail.com
11-01-2023 5:07 PM
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Re: Cannot access www.royalmail.com
12-01-2023 12:07 PM
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Well, whatever the problem was it is now working again (with an exception in the VPN configuration).
Cheers, David
Re: Cannot access www.royalmail.com
12-01-2023 3:51 PM
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For information the exceptions I added were:
147.77.149.0/24 WAN
77.95.81.0./24 WAN
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