Connection Speed 0-11mbps no customer service

[#1]

Hey, 

Any help appreciated,

Ive been with plusnet for 12 days now and the connect was just lost, i've restarted the router and now the speeds are ranging from 0 to 11 mbps. Customer service are closed and the text function doesn't recognise my number. Its not looking like the start of a good service to be honest.

I'd appreciate any ideas?

Thanks

[#2]

I suggest you call them (0330 123 9123) between 0800-2000 tomorrow.

[#3]

@emmad57  Hi, we need to speak to you to go through it all so please call us on 0330 123 9123 8-8 or text HELP for broadband to 07800008121 (charges may apply at your standard rate)