Disconnection
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Disconnection
Friday
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Re: Disconnection
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@Trace67 Welcome to the forums. Are you on an FTTC connection, which router do you have?
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Re: Disconnection
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Do you mean you have reported this issue to Plusnet? Email is not a support channel, so you won't get a reply.
FTTC is the way I'm guessing you are supplied (Fibre To The Cabinet).
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OK - so you are on FTTC as I suspected. I suspect you won't hear much until tomorrow - the Support Desk closes at 8PM.
If you don't hear anything by midday, post back and I, or another Community member will try and help.
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Re: Disconnection
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If you can, check this topic tomorrow morning. My eyes (and brain) are getting tired, but I may have further suggestions.
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Re: Disconnection
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@Trace67 When you say 'I sent a text', did you do it via https://www.plus.net/help/report-a-problem/ , or just as a text?
Can you please follow the below:
First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/
If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/
Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.
The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123
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Re: Disconnection
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OK, @Trace67 . I'll get back to you in a while - otherwise engaged at the moment.
Re: Disconnection
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@Trace67 wrote:
Hi I don't have a home phone only my mobile. The Wi-Fi has been ok all day up to now and it's going off and on again. I just sent a normal text which is what I read to do but I've heard nothing back, it was to an 07800 number
@Trace67 that sounds like the correct number. What did you send in the text?
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