Download speed 0.13

[#1]

I've just done a speed test on Ookla site.

Download  0.13

Upload  0.77

This is not a joke.

I've disconnected my modem and reconnect it

Still the same.

Before this problem,my download used to be 4.0 to 5.0

Can someone look into this for me please.

Cheers.

[#2]

@wufer 

If you login to your PN Members page, go to Support / Help pages and run the broadband trouble shooting tests as listed.

Have you checked recently as to what's available for your property?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

[#3]

Used that Plusnet Diagnostics Bot that you get thro to. It found a fault and an engineer will be with me on Saturday morning........hopefully !

Cheers