Drop out at the same time every evening

[#1]

Thanks for the update

Some of the Hub two features

1) Only three LAN ports
2) Both 2.4Ghz and 5Ghz wireless share the same name (it is not possible to split them)
3) Can be configure to use your preferred public DNS providers (or use your own local DNS server like pi-hole)
4) Can be configured to respond to remote ICMP (ping), this allows the use of Thinkbroadband Quality Monitor
5) The option to export event logs and status screen as a csv file, which is useful for fault finding
6) Can be configured to 'bridge mode' (modem only), allows for clean implementation of a mesh system or 3rd party router
7) On/Off front panel light setting

[#2]

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@Dan_the_Van wrote:

Thanks for the update

Some of the Hub two features

1) Only three LAN ports

That's fine, I do use all four at the moment, but a couple of those could be switched to WiFi that don't matter too much.

2) Both 2.4Ghz and 5Ghz wireless share the same name (it is not possible to split them)

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Again, fine for now, I have left mine as a joined network, that's not something I've had trouble with.

3) Can be configure to use your preferred public DNS providers (or use your own local DNS server like pi-hole)

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Ok, could be handy. I do use NextDNS as my DNS provider at the moment (I like the configurable nature, and it's been working well, for me). Although I find it can be handy to setup separate profiles for different devices anyway.

4) Can be configured to respond to remote ICMP (ping), this allows the use of Thinkbroadband Quality Monitor
5) The option to export event logs and status screen as a csv file, which is useful for fault finding

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Those could be useful if the nightly drop out continues.

And the light control might be nice, the Hub One can be a bit bright (although some Duck Tape can fix that ;-))

Many thanks. I'll keep you updated once the new router arrives, and has been run for a while.

Cheers.

[#3]

OK, so it looks like this has moved on to around 21:10 now, and happened last night on the old Hub One, and tonight with the new Hub Two. I left everything out of the box for now.

I've Exported the log and attached it here.

Again, we're just watching TV, some streaming on the AppleTv tonight, but that's not always the case.

Same thing, orange light starts flashing, the steadies, then back to blue within a couple of minutes.

Cheers.

[#4]

I recommend that you switch to the Hub One and down load the BTHH5a version of router stats - see the link below.

Set the logging interval to be 10 seconds with 720 plots per graph. Run it 24x7. We can then look at the SNRM plot around the time of the disconnection.

[#5]

@Townman 

I believe @Wildroverandy is a MAC user so routerstats is not possible, I do agree some sort of line monitoring would be a benefit.

This is the DSL down event, it recovers within 40 seconds

21:11:34, 22 Nov. DSL Link Up: Down Rate=79999kbps, Up Rate=19999kbps; SNR Margin Down=8.1dB, Up=15.4dB
21:11:32, 22 Nov. PPP: Sending PADI
21:11:27, 22 Nov. PPP: Starting PPP daemon
21:11:26, 22 Nov. WAN Auto-sensing detected port DSL WAN
21:10:59, 22 Nov. SIP WAN DOWN
21:10:58, 22 Nov. WAN Sensing Auto sensing Complete, interface selected
21:10:58, 22 Nov. WAN Sensing Auto sensing Running
21:10:58, 22 Nov. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
21:10:56, 22 Nov. PPP: Stopped PPP daemon(0,1,5)
21:10:56, 22 Nov. PPP LCP Send Termination Request (User request)
21:10:56, 22 Nov. PPP: IPCP down
21:10:56, 22 Nov. PPP: LCP down
21:10:56, 22 Nov. DSL Link Down: duration was 20495 seconds

The Hub was first powered on at 15:28 22 Nov

Which contract did opt for, Fibre with no landline phone or renew your current product Unlimited Fibre Extra?

What master socket do you have, Openreach Master Socket 5c with a Mark 4 faceplate or another form of filtered faceplate? If yes, would it be possible to use test socket found behind the faceplate using the ADSL line filter you would have received with the Hub Two, this will discount any issues with the faceplate and any extensions cables that are connected to the master socket

I would remove any extension cable connected to the master socket if they are no longer needed.

[#6]

This has hints of being a REIN case … somewhat like @Mardler ‘s kitchen lights recent experience.

[#7]

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@Townman wrote:
This has hints of being a REIN case … 

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Agreed.

I remember my own broadly similar situation many years ago on ADSL2, when, using Router Stats and an old MW Walkman radio, I traced the cause of interference to the (obviously timer controlled) equipment being used for illegal horticulture in a house diagonally opposite. Every time it happened my router would reconnect but at a lower speed.

A suitably worded 'threat' 'advice' note through the letterbox put an immediate stop to it.

[#8]

I think you're right, @Townman .

@Wildroverandy  would be well advised to buy a portable, headphones only, AM radio. Tune it to roughly 612 and walk round the house then outside, any interference will immediately be heard in the 'phones.

FWIW, I have a Sony SRF-S83 FM/AM. Not cheap but excellent.