Drop out at the same time every evening

[#1]

Thanks for the update

Some of the Hub two features

1) Only three LAN ports
2) Both 2.4Ghz and 5Ghz wireless share the same name (it is not possible to split them)
3) Can be configure to use your preferred public DNS providers (or use your own local DNS server like pi-hole)
4) Can be configured to respond to remote ICMP (ping), this allows the use of Thinkbroadband Quality Monitor
5) The option to export event logs and status screen as a csv file, which is useful for fault finding
6) Can be configured to 'bridge mode' (modem only), allows for clean implementation of a mesh system or 3rd party router
7) On/Off front panel light setting

[#2]

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@Dan_the_Van wrote:

Thanks for the update

Some of the Hub two features

1) Only three LAN ports

That's fine, I do use all four at the moment, but a couple of those could be switched to WiFi that don't matter too much.

2) Both 2.4Ghz and 5Ghz wireless share the same name (it is not possible to split them)

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Again, fine for now, I have left mine as a joined network, that's not something I've had trouble with.

3) Can be configure to use your preferred public DNS providers (or use your own local DNS server like pi-hole)

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Ok, could be handy. I do use NextDNS as my DNS provider at the moment (I like the configurable nature, and it's been working well, for me). Although I find it can be handy to setup separate profiles for different devices anyway.

4) Can be configured to respond to remote ICMP (ping), this allows the use of Thinkbroadband Quality Monitor
5) The option to export event logs and status screen as a csv file, which is useful for fault finding

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Those could be useful if the nightly drop out continues.

And the light control might be nice, the Hub One can be a bit bright (although some Duck Tape can fix that ;-))

Many thanks. I'll keep you updated once the new router arrives, and has been run for a while.

Cheers.

[#3]

OK, so it looks like this has moved on to around 21:10 now, and happened last night on the old Hub One, and tonight with the new Hub Two. I left everything out of the box for now.

I've Exported the log and attached it here.

Again, we're just watching TV, some streaming on the AppleTv tonight, but that's not always the case.

Same thing, orange light starts flashing, the steadies, then back to blue within a couple of minutes.

Cheers.

[#4]

I recommend that you switch to the Hub One and down load the BTHH5a version of router stats - see the link below.

Set the logging interval to be 10 seconds with 720 plots per graph. Run it 24x7. We can then look at the SNRM plot around the time of the disconnection.

[#5]

@Townman 

I believe @Wildroverandy is a MAC user so routerstats is not possible, I do agree some sort of line monitoring would be a benefit.

This is the DSL down event, it recovers within 40 seconds

21:11:34, 22 Nov. DSL Link Up: Down Rate=79999kbps, Up Rate=19999kbps; SNR Margin Down=8.1dB, Up=15.4dB
21:11:32, 22 Nov. PPP: Sending PADI
21:11:27, 22 Nov. PPP: Starting PPP daemon
21:11:26, 22 Nov. WAN Auto-sensing detected port DSL WAN
21:10:59, 22 Nov. SIP WAN DOWN
21:10:58, 22 Nov. WAN Sensing Auto sensing Complete, interface selected
21:10:58, 22 Nov. WAN Sensing Auto sensing Running
21:10:58, 22 Nov. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
21:10:56, 22 Nov. PPP: Stopped PPP daemon(0,1,5)
21:10:56, 22 Nov. PPP LCP Send Termination Request (User request)
21:10:56, 22 Nov. PPP: IPCP down
21:10:56, 22 Nov. PPP: LCP down
21:10:56, 22 Nov. DSL Link Down: duration was 20495 seconds

The Hub was first powered on at 15:28 22 Nov

Which contract did opt for, Fibre with no landline phone or renew your current product Unlimited Fibre Extra?

What master socket do you have, Openreach Master Socket 5c with a Mark 4 faceplate or another form of filtered faceplate? If yes, would it be possible to use test socket found behind the faceplate using the ADSL line filter you would have received with the Hub Two, this will discount any issues with the faceplate and any extensions cables that are connected to the master socket

I would remove any extension cable connected to the master socket if they are no longer needed.

[#6]

This has hints of being a REIN case … somewhat like @Mardler ‘s kitchen lights recent experience.

[#7]

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@Townman wrote:
This has hints of being a REIN case … 

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Agreed.

I remember my own broadly similar situation many years ago on ADSL2, when, using Router Stats and an old MW Walkman radio, I traced the cause of interference to the (obviously timer controlled) equipment being used for illegal horticulture in a house diagonally opposite. Every time it happened my router would reconnect but at a lower speed.

A suitably worded 'threat' 'advice' note through the letterbox put an immediate stop to it.

[#8]

I think you're right, @Townman .

@Wildroverandy  would be well advised to buy a portable, headphones only, AM radio. Tune it to roughly 612 and walk round the house then outside, any interference will immediately be heard in the 'phones.

FWIW, I have a Sony SRF-S83 FM/AM. Not cheap but excellent.

[#9]

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@Dan_the_Van wrote:

@Townman 

I believe @Wildroverandy is a MAC user so routerstats is not possible, I do agree some sort of line monitoring would be a benefit.

This is the DSL down event, it recovers within 40 seconds

21:11:34, 22 Nov. DSL Link Up: Down Rate=79999kbps, Up Rate=19999kbps; SNR Margin Down=8.1dB, Up=15.4dB
21:11:32, 22 Nov. PPP: Sending PADI
21:11:27, 22 Nov. PPP: Starting PPP daemon
21:11:26, 22 Nov. WAN Auto-sensing detected port DSL WAN
21:10:59, 22 Nov. SIP WAN DOWN
21:10:58, 22 Nov. WAN Sensing Auto sensing Complete, interface selected
21:10:58, 22 Nov. WAN Sensing Auto sensing Running
21:10:58, 22 Nov. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
21:10:56, 22 Nov. PPP: Stopped PPP daemon(0,1,5)
21:10:56, 22 Nov. PPP LCP Send Termination Request (User request)
21:10:56, 22 Nov. PPP: IPCP down
21:10:56, 22 Nov. PPP: LCP down
21:10:56, 22 Nov. DSL Link Down: duration was 20495 seconds

The Hub was first powered on at 15:28 22 Nov

Which contract did opt for, Fibre with no landline phone or renew your current product Unlimited Fibre Extra?

What master socket do you have, Openreach Master Socket 5c with a Mark 4 faceplate or another form of filtered faceplate? If yes, would it be possible to use test socket found behind the faceplate using the ADSL line filter you would have received with the Hub Two, this will discount any issues with the faceplate and any extensions cables that are connected to the master socket

I would remove any extension cable connected to the master socket if they are no longer needed.

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Hi @Townman & @Dan_the_Van 

For sure, being able to monitor it would be handy. Although., i would have hoped that a log somewhere would have the data for the error (i.e. why is my broadband being disconnected for 40 seconds?)

I decided, for now, to just renew my old Unlimited Fibre Extra contract. It seems easier than trying to battle with the landlord again (when I first asked about it, the response was ‘what’s Full Fibre’ - I gave up trying to explain at that time). As we normally get a solid 70Mb download, I’m not too worried, as it’s all I’d opt for anyway.

The master socket is what I’d call a standard faceplate. Just a single telephone socket. I have a filter attached. It was a D-Link branded one on there, but I’ve just swapped it for the one that came in the Hub Two box - I’ll report back if that made any difference. I have also previously changed the cable from the master socket to the router as well.

There are no extensions, it’s just the old landline phone and the router attached to the filter, directly to the master socket.

Just a reminder that this is a rental property, so my scope for taking things apart is limited (although I’m happy enough to do it from a competence point of view).

Cheers.

[#10]

The master socket is what I’d call a standard faceplate. Just a single telephone socket.

@Wildroverandy could you post a picture of it please ? it may still have a removable faceplate and if that's the case it may be useful to eleimate a faceplate issue by using the test socket

[#11]

The log does not record the dynamic changes in SNRM which would come about due to line variations and associated disconnections.

40 seconds to re-establish resync is not bad going. The only way you are going to bottom this is with a proper computer capable of running standard software. Do you have the option of running a windows VM? See https://www.parallels.com/lp/virtual-machines-for-mac/?utm_medium=cpc&utm_source=google&utm_campaign...

[#12]

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@Townman wrote:
The log does not record the dynamic changes in SNRM which would come about due to line variations and associated disconnections.

40 seconds to re-establish resync is not bad going. The only way you are going to bottom this is with a proper computer capable of running standard software.

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Steady on there - 'proper computer'? As far as I'm concerned, I have one! And what's 'standard' software? Did you really mean 'compatible'?

If you want to make that argument, then the PlusNet Hubs are not 'standard',  if they'd been left 'standard', this could all be much easier perhaps.

I know about VMs. However, I'm certainly not prepared to throw money at this either, as that solution would require purchasing Parallels, and a licensed copy of Windows.

I could try and faff about with VirtualBox and a Linux distro if that might have a chance of working (I notice the router stats software has a Linux version)

FWIW, when I swapped the filter this afternoon, it gave identical log details to the usual drop out.

Cheers.

[#13]

OK compatible and / or universal.

MACs have very frequently offered barriers to solutions which are common place elsewhere. There are no “standards” as such with routers, they each have their own interfaces and reporting mechanisms … or not.

What we’re looking for here is a means of recording the dynamic SNRM of your line through what appears to be a transient event. The usual go to is xDSL stats or router stats. I know with certainty that the latter works with the Hub One.

Until you can profile the disconnect you are unlikely to progress the issue.

[#14]

@Wildroverandy 

From what I see you can run 'Wine' on macOS which will allow you to run Windows applications. https://www.winehq.org/ 

I have used wine on ubuntu based systems  for routerstats with success, not having a macOS based system I have not been able to try.

Oracle Virtual Box is free to use, so you could use that with a Ubuntu based OS (something like Mint) and Wine.

[#15]

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@Townman wrote:
OK compatible and / or universal.

MACs have very frequently offered barriers to solutions which are common place elsewhere. There are no “standards” as such with routers, they each have their own interfaces and reporting mechanisms … or not.

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Not at all, Macs (not MACs) don't really have the barriers at all. Indeed you can also access a lot more using the Unix core stuff. Most of the 'barriers' are just developers not bothering with the MacOS.

And, that was my point, it was meant tongue in cheek - what's a 'standard'? 😉 - however, it's also well known than many ISPs (PN included) modify, or even 'cripple', the usual router features that's you'd find in a standalone option (say from D-Link or Netgear).

What we’re looking for here is a means of recording the dynamic SNRM of your line through what appears to be a transient event. The usual go to is xDSL stats or router stats. I know with certainty that the latter works with the Hub One.

Until you can profile the disconnect you are unlikely to progress the issue.

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Yeah, I think we've got that much. I'll have a look at what I can try out here. Although finding a fault with my broadband like this, is that something I should be having to do as a customer?

I don't mind, if I can, but if it's looking at buying hardware or software to do it, then no, I pay Plusnet to provide me with an Internet service, and it's not the cheapest available.

What do you do for complete technophobes?

Cheers.