@baddamsfamily If there's already an ONT in the property then, in theory, a remote activation should be possible, which ought to complete in 2-3 days.
However, the ONT must be left powered when the order is placed. Openreach will attempt to test the ONT as part of the ordering process, if its not powered , the test will fail and the order will revert to requiring an engineer.
Sounds like that's what might have happened in your case.
Is this a new build or was it previously occupied ? If the latter, maybe the previous occupiers ISP put a cease on, in which case your order will be delayed until the cease completes.
What does the BTwholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say in the narrative below the availability results ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
