Electrician cut broadband line

[#1]

Hello,

I had an electrician working and he cut the broadband line. He reconnected it but broadband is not working anymore. Plusnet are saying an Openreach engineer needs to come out and gave 2 days estimate. We currently have some people over and we all work from home even during weekends.


Is there a way of fixing this asap even if it costs ?

[#2]

Sorry, it's a residential connection and Openreach's SLA is a min 2 day response. If you need better than that then you need a business connection with Enhanced care

[#3]

Hi MisterW, thank you.

Shall I bother with getting someone private to fix it ? Or it has to be openreach engineer ?

[#4]

It depends where the cut is. If it's upstream of the Openreach master socket then only Openreach are allowed to work on it. Anything downstream of the ms i.e in your property , is your responsibility

[#5]

@MrEkeis 

Google for "exBT engineer near me". They might be able to help.

[#6]

Thank you.

Trying to get someone to come to have a look. The electrician’s boss is saying the provider needs to activate it from their end, there shouldn’t be a visit or a need for an engineer or the delay.

Plusnet insisted that an openreach engineer needs to come out.

[#7]

The electrician’s boss is saying the provider needs to activate it from their end, there shouldn’t be a visit or a need for an engineer or the delay. 

Complete rubbish!. If it was working before it was cut, then if its reconnected properly then it will work. It doesnt need re-activating...

[#8]

Hi @MisterW 

Thank you for your recent message. You are absolutely right, once the service has been activated it does not need reactivationg nevertheless the fault will need to be rectified before the service resumes.

We will be in contact once we receive further updates, apologies for the ongoing inconvenience.

Thanks

Lee

[#9]

@lahbrannan1 just to clarify, its not me with the problem, its @MrEkeis 

[#10]

Ah, apologies. Typo error on my part