Engineer not showing up

[#1]

Hi, I've had a response to the tags query advising that we can't place an order as there's already an active fibre service at your address. Using the reference they provided me it's found another account under a different person's name. 

Is this something you're already aware of and are looking to get an additional connection? 

Adam

[#2]

Yes we had an account under the same name and phone number but we had to cancel it and make this one

[#3]

Hi, it's actually under a different person's name. Is it a shared property?

[#4]

We don't know but I think the landlord rented this house for 5 years if that helps in any way right now we are currently the only familly in it.

[#5]

Thanks for confirming @ferkanfiliz 

Can you send me a private message of the ONT installed in the property so we can check the serial number?

[#6]

Hi there im sorry but we dont think we have an ONT  box installed on the property as I checked around the house and couldnt find any.

[#7]

@ferkanfiliz I'm wondering if there's an issue with the address we have on record for you. Can you send me a private message to confirm the right address please? 

Adam