Fibre broadband drop out

[#1]

@Bridiebabes you said above 'it is an old-style master socket' If it is is an NTE 5C, it will be clearly marked as such - and have separate phone and broadband sockets.

EDIT to add - that is not a 5C.

[#2]

@Bridiebabes if you don't use a phone,then for a start unplug that telephone cable.

I'd then unscrew the 3rd party faceplate and plug the filter directly  into the test socket on the Openreach box.

[#3]

Then just leave the faceplate off?

[#4]

Yes, it might not look neat but it may be better performing

[#5]

Any news on when this engineer is booked?

Regards

[#6]

@Bridiebabes  If you have not heard anything I would assume that no engineer appointment has been booked.

How did you reply to the text from @MatthewWheeler in msg#16, not sure if a text reply is monitored?

A private message or a response to a ticket ( if there is one) in your member centre account would be better.

[#7]

Sorry to hear you've not had a confirmation @Bridiebabes 

I've sent a e-mail and text confirming the appointment

Let us know how you get on 

[#8]

No problem thank you for your help

Will keep you informed how it goes

Thank you

[#9]

Engineer has been and fitted a new MK4 box, he said it was my old box at fault, speeds are much better aswell pretty near double what I was getting previously.

Thank you

[#10]

@Bridiebabes To be honest, I admit I was a little wary of your 'box'. Hope the replacement works and solves the issue.

Just for my information, can you post those two screenshots from your Hub again please - as they are currently?

[#11]

[#12]

The box is very old, thank you for all your help and advice

[#13]

Wow just looking back at the pics from last week my downstream max was just over 9mb now with the new box my max is near 40mb. Amazing what a newer box can do

[#14]

@Bridiebabes Thanks for those two screenshots -  your figures look much better now. The downstream SNR figure looks (to me) a  little low, but unless you notice any connection drops, ignore my concerns.

[#15]

You jinxed it haha just had my first drop