cancel
Showing results for 
Search instead for 
Did you mean: 

Flashing broadband light

FIXED
j123
Rising Star
Posts: 63
Thanks: 4
Fixes: 1
Registered: ‎08-07-2010

Flashing broadband light

I lost broadband connection an hour ago. Now I can’t reconnect, just get a flashing broadband light on the Hub1.
Rebooted everything but same thing. Doesn’t even show “connecting” in the hub manager.
Wonder if I’m locked out somehow at Plusnet end.
Help centres closed.
Can someone have a look at my connection via this board? Will wait for confirmation before posting details.
4 REPLIES 4
Mav
Moderator
Moderator
Posts: 22,692
Thanks: 4,869
Fixes: 518
Registered: ‎06-04-2007

Re: Flashing broadband light

@j123 

Only members of the Plusnet Help Team can access the PN systems and they'll not be around till tomorrow but are a bit thin on the ground.

 

Have you tried powering down the router for five minutes before turning it back on.

 

Meanwhile, maybe a more knowledgeable member will offer some further advice.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

jab1
Legend
Posts: 19,118
Thanks: 6,272
Fixes: 288
Registered: ‎24-02-2012

Re: Flashing broadband light

@j123 Sounds more like a fault to me. When you say 'flashing broadband light', which of the conditions in the below table apply to your Hub?  No staff are available at this time tonight, so you will have to wait until tomorrow  and hope a Help Team staffer sees this post - or call in tomorrow after 0800.

Hub Lights.png

John
j123
Rising Star
Posts: 63
Thanks: 4
Fixes: 1
Registered: ‎08-07-2010

Re: Flashing broadband light

Sorry, it’s the flashing orange b, 4th down on the list.

To confuse things further, it’s possible I accidentally put in my admin login password into the dsl field, which is why I suspect a lockout. Normally I get a spinning connecting icon when it’s trying to reconnect.
j123
Rising Star
Posts: 63
Thanks: 4
Fixes: 1
Registered: ‎08-07-2010

Re: Flashing broadband light

Fix

Left it unplugged overnight and it reconnected fine this morning.

Thanks for the replies.