Have to restart router nearly everyday
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Have to restart router nearly everyday
06-09-2021 8:26 AM
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Since joining Plusnet I have had had to continuously restart the router as the signal keeps dropping out, sometimes twice a day..
At first I thought it was because they were working on the lines in the area, but still the same.
Any help appreciated
Kathy
Re: Have to restart router nearly everyday
06-09-2021 8:29 AM
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@Frakesk Welcome to the forums. How long have you been a PN customer? One idea - is the username on your router correct?
Re: Have to restart router nearly everyday
06-09-2021 8:54 AM
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Good question, I have been with Plusnet for a year, cant believe I have put up with it for so long.
Name looks fin
Re: Have to restart router nearly everyday
06-09-2021 8:57 AM
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OK. Next question - so I give the right information - are you actually on an ADSL connection, or FTTC?
Re: Have to restart router nearly everyday
06-09-2021 9:04 AM
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ADSL
Kathy
Re: Have to restart router nearly everyday
06-09-2021 9:08 AM - edited 06-09-2021 9:08 AM
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Thanks. As a start then, a couple of things. When you say you have to restart it, can you explain why? Can you also provide a a screenshot of the Help Desk tab from your router - obscuring any personal information?
Re: Have to restart router nearly everyday
06-09-2021 9:22 AM
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and clarify too if it's just the wifi that's dropping, whilst router Internet connection light stays solid ie so would still work
on device wired into one of router's sockets.
Re: Have to restart router nearly everyday
06-09-2021 9:27 AM - edited 06-09-2021 9:27 AM
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Everything goes slow and then message pops up not connected, and lights on router flashing like mad
Re: Have to restart router nearly everyday
06-09-2021 9:38 AM
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Re: Have to restart router nearly everyday
06-09-2021 1:14 PM
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Hi @Frakesk,
I'm sorry to hear that you're experiencing this issue. I've tested your line and made some changes to the settings that will take affect within the next 48 hours. I'd ask that you please not reboot the router for the time being, so that we can monitor how the line performs from this point. I've logged a ticket on the account and will check back in on Thursday. If you have any questions in the meantime then please don't hesitate to get back in touch and we'll be happy to help.
Re: Have to restart router nearly everyday
08-09-2021 10:02 PM
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Hi Alex J
Just to update The signal dropped both Monday and Tuesday evening, but then recovered.
This evening Wednesday dropped out altogether and had to reboot.
Thanks
Kathy
Re: Have to restart router nearly everyday
10-09-2021 10:20 AM - edited 10-09-2021 10:23 AM
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Hello @Frakesk
Thanks a lot for reaching out and I'm sorry to hear that the problems on the line are ongoing following the DLM reset processed by @TheMightyAJ
Looks like he's also taken personal ownership of this matter, so I haven't made any changes this morning, but will let him know that that you#ve reached out. There's a couple of things I'd give a go here, including increasing the stability profile on the line, which might have a slightly negative impact on speed, or increasing the target SNR.
I'll leave it for Alex to decide though, he has a lot more experience than I do with this sort of thing.
Re: Have to restart router nearly everyday
10-09-2021 6:16 PM
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Hello @Frakesk
Just letting you know, I've taken some advice from a colleague and have just placed an order with Openreach to increase the stability profile on the line.
See how you get on with your connection over the next week and let us know if things have not improved.
Re: Have to restart router nearly everyday
11-09-2021 8:09 AM
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Hi Thanks for this,
I will wait and see if I get any improvement.
Kathy
Re: Have to restart router nearly everyday
12-10-2021 9:56 AM
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Hi,
Just thought I would give an update.
There was a slight improvement but still have to restart or just give up and see if any better the next day.
Thanks
Kathy
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