How to escalate a fault

[#1]

---

@johnldunn wrote:

... Think l will be looking at Truespeed soon if l don't get it fixed soon. They have just installed in my road, are based in my home city and l can talk to someone face to face. I'll give it another week or so.

---

@johnldunn  -  How many months do you have remaining on your current Plusnet contract ?

.

[#2]

@johnldunn   Use the complaints code of practice link at the bottom of every page

Complaints code of practice 

EDIT : this is a better link https://www.plus.net/help/legal/complaints-code-of-practice/ 

[#3]

I am out of contract

[#4]

Yep, have looked at that complaints page and can't see that it is any different from raising a fault.

[#5]

@johnldunn 

I would edit your post with your postcode in it, narrows you house down to 20ish properties.

[#6]

@johnldunn 

The complaint raised goes to a complaints team (not just front line support) and you get a dedicated handler. If you raise it by ticket it stays open until the issue is resolved to your satisfaction.

[#7]

Postcodes are a bit of a moveable feast.

I've lived in a place where the postcode was specific to two properties,