Hub 2 orange

[#1]

Good afternoon! Hub turn orange no Internet! I've reset and still same! Can you please update if your systems technology are down?
Thank you

[#2]

@Anthony15 Solid or flashing orange? I doubt the PN systems are down , it i more likely to be local to you.

[#3]

Moderator's note(s):

Thread moved from General Chat to Broadband.

[#4]

Sill stay on two solid orange lit on

[#5]

In that case:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123

[#6]

It was working fine all morning until afternoon got cut off gurr.

[#7]

I'm perfouldly deaf. Can't communicate on phone! I'll go through BSL video call to them which could take for hour! That I'm doing this page as I've only got 1 bar signal on phone. I've no landlines here!

Moderator's note by Mike (Mav): Duplicate posts removed.

[#8]

Sorry to hear this @Anthony15 

I can see there's an outage in your area which should be fixed by 6:37PM this evening

If it's still not back online by then let us know 

[#9]

Cheers @MatthewWheeler  - weather related?

[#10]

Thank you Matthew for updating.

[#11]

@jab1  Unfortunately no details have been shared but it looks to be in the exchange itself

No problem @Anthony15 I hope you're back on soon

[#12]

Still no luck at all. 2 orange lit still on (not flashing) any reason why I'm not informed for updating to be back ASAP! Thank you

[#13]

You are not informed, possibly, because Plusnet aren't either, but in any case, individual customers are not advised by PN - there any too many of them and not that many staff.

Which exchange are you on?

[#14]

Sorry to hear that @Anthony15 

It looks like the issue went on overnight but looking at it this morning all seems okay now

Let us know if you're still having issues