Hub flashing orange

[#1]

My WiFi’s been working well until this morning around 9:15am. The hub has been flashing orange since then. I restarted the hub a few times but no luck. I texted ‘help’ to the chat box and told me an engineer could solve my problem without having to visit my home. This happened around 10am and it’s been two hours without any update or improvement. Is there anything else I can do or how can I check for updates?

[#2 · Accepted solution]

Morning @mariana1 

I'm sorry to hear this happened and for how long it's taken to get back to you.

I can see you've spoken with our support team regarding this and we got Openreach out to fix this for you.

Everything is looking okay on our end now. Is it back up and running for you?