Lost internet 3hrs ago can't report it

[#1]

Lost internet 3hrs ago no way to report it as dont have landline. Tweeted company no response. Can this be flagged up please

[#2]

@stys0n844  Welcome to the forum.

You can report a fault at https://faults.plus.net.

[#3]

Tried to log with the troubleshooter and it asks for daytime and landline number but no spaces to fill in plus I don't have a landline

[#4]

@stys0n844  How does your Broadband work if you don't have a landline, perhaps you mean you don't know your landline number or you have no phone connected to it.

[#5]

Can my issue please be logged here thanks

[#6]

I have no landline connected. I do not pay line rental

[#7]

But ADSL broadband is, by definition, provided over a landline.  🤔

[#8]

I'm on fibre

[#9]

@stys0n844 

 You are on fibre to the cabinet, not fibre to the premises. If you plug a phone in it will work. If you don’t know the number ring 17070 and you will have a recorded message telling you the number.

This is a community forum. For it to be reported through here you will have to wait until a Plusnet staffer comes along. 

[#10]

I've finally been able to log it. Hopefully something will start be done. I have to say it's alot easier to report line issues on BT.

[#11]

Well at least you've got it reported.
If you have no internet, then how have you been reporting it on here?

Are you using a mobile phone with mobile phone data? If so I would turn data tethering on which may help, if your computer is able to connect to a wireless network then it will at least give you a working connection in the meantime whilst you wait for your issue to be fixed.

I did the same when my Branson Media connection went down, I am lucky that an EE mast is in the street next to mine so I get good mobile reception.

Not ideal but will get you out of trouble, just keep within your data allowance. I get 25Gb, which is quite a lot to be fair.

[#12]

Mine has just gone too. I have a flashing orange light and a red B flashing too.

[#13]

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@stys0n844 wrote:
I've finally been able to log it. Hopefully something will start be done. I have to say it's alot easier to report line issues on BT.

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That’ll be partly due to BT being more expensive. 

[#14]

@Bobafan86 

Then this topic will tell you what to do.

[#15]

Yea I'm using 3g atm not ideal. Got an engineer booked for Tuesday. The kids aren't happy with going back to the dark ages 🤣