Master Socket Faulty

[#1]

Hi there, I’ve just moved into a new house which already had a master socket 5c port therefore we didn’t need an engineer. However our Plusnet router is not working when I wire it up to the master socket.

I’ve removed the face of the master socket in case it was faulty but no luck there. The master socket seems to be running into an aerial box but we don’t have an aerial input on the Plusnet router.

Any help would be great!

[#2]

Can you post some photos of the setup.

Will help greatly

[#3]

[#4]

Thanks! The master socket seems(?) to connect to the telewest broadband wall socket which has a coaxial coming out of it. There's also two adapters coming out the wall, with very loose wires attached. 

[#5]

@abbiewedge It LOOKS like the previous people were Telewest/Virgin customers, and the cabling for that, for some reason was wired through the BT box -  wrongly.

You need someone to remove the Telewest stuff and wire the 5C box correctly - that someone being Openreach.

[#6]

Oh no, so i'll have to wait a month for Plusnet to send an engineer out  😞

[#7]

No, you don't have to wait a month - if you report your problem, I see no reason why it wouldn't be resoled inside a week.

[#8]

Oh great, I only say that as engineer set up wait times were a month. 

[#9]

Different engineering staff, and different issues.

[#10]

Gotcha, thanks!

[#11]

It could be the hole through the wall to outside could be shared with the coax cable and copper landline using it.

What is the Hubs lights showing, Orange, Flashing Orange?

[#12]

@Dan_the_Van Possible, I suppose, but theTW kit needs removing - IMO.

[#13]

@jab1 

The equipment is not owned by @abbiewedge TW now Virgin Media should be asked to remove it.

[#14]

I'm aware of that, but looking at its age, I doubt they would want it back, so I see no reason why any competent person couldn't remove it.

[#15]

I would suggest at this stage the hubs light status would be the best indicator of the next steps anything else would be a distraction.

Flashing Orange - this would indicate there is an issue with the broadband signal, not preset

Orange - there is an problem with the incoming signal

Red - there is something wrong

Red and Orange can look similar.