Modem random drop-outs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Modem random drop-outs
Modem random drop-outs
yesterday - last edited yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Connection: FTTC VDSL 2
Router: Asus RT-AX58U with OpenWRT - standard set up, nothing special.
Modem: Huawei HG612 with latest Kitz forum reflashed firmware
Discussion: System, which is recent install, works fine most of the time, I'm getting full throughput compared to my old FritzBox, which worked for years but showed signs of giving up, hence the new hardware. DSLStats reports no problems. This problem manifested itself from the beginning of the new hardware's installation.
Problem: Randomly, the link between modem and router seems to fail, for just ten seconds or so while the router re-authenticates. It looks like a problem with the line card as authentication takes a fairly short time, while retraining takes much longer - and it's not doing that.
Fixes tried - all made no difference:
- New router
- Replacing the Ethernet cable
- Re-orienting the modem to allow for better heat dissipation
Suggestions welcome, please!
Re: Modem random drop-outs
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In the absence of helpful router stats, given that you have seen similar with different kit - consider REIN n SHINE. See Kitz.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Modem random drop-outs
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Randomly, the link between modem and router seems to fail, for just ten seconds or so while the router re-authenticates. It looks like a problem with the line card as authentication takes a fairly short time, while retraining takes much longer - and it's not doing that.
Are you absolutely sure the modem isnt retraining ?
If you are, then check the openwrt kernel log for the WAN ethernet port (eth<n>) status. You may see something like
[9086704.622979] mtk_soc_eth 1e100000.ethernet eth0: Link is Down
[9086717.102934] mtk_soc_eth 1e100000.ethernet eth0: Link is Up - 1Gbps/Full - flow control off
I had a similar problem with a Mediatek chipset based router. It would occasionally 'glitch' and drop the eth port and then immediately recover. Problem was it would cause the pppoe to drop. I fixed it by setting 'force link' on the advanced settings for the WAN interface. In that way it won't drop PPPoE due to a short 'carrier' ( the eth<n interface ) drop but if connection is lost for any length of time then PPPoE will time out due to LCP echo not received.
For info, I have LCP echo threshold set to 6 and LCP echo interval set to 5, so a 30 sec timeout in total
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Modem random drop-outs
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the feedback. Here are the DSL stats (no errors):
Stats recorded 04 Dec 2024 17:25:50
DSLAM/MSAN type: IFTN:0xb206 / v0xb206
Modem/router firmware: AnnexA version - A2pv6C038m.d24j
DSL mode: VDSL2
Status: Showtime
Uptime: 4 hours 49 min 59 sec
Resyncs: 0 (since 04 Dec 2024 12:09:17)
Downstream Upstream
Line attenuation (dB): 13.1 0.0
Signal attenuation (dB): Not monitored
Connection speed (kbps): 71131 19996
SNR margin (dB): 6.3 6.0
Power (dBm): 2.1 2.0
Interleave depth: 1 1
INP:
RSCorr/RS (%): 0.0000 N/A
RSUnCorr/RS (%): 0.0000 N/A
ES/hour: 0 0
Re: Modem random drop-outs
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The modem's DSL light stays on and it takes just 10 seconds for the WAN connection to return. Also, there's no sign in the modem's logs of the DSL line going down - or in fact of any event at all. It is noticed only by the router, which returns this error message as the line goes down:
RT-AX58U-A5F2726-C kernel: eth0 (Int switch port: 0) (Logical Port: 0) (phyId: Link DOWN.
I've tried increasing the retries (PPP Echo Max Failures) but it seems to make little difference. PPP Echo is set to 10.
How would I set 'force link'?
Re: Modem random drop-outs
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How would I set 'force link'?
It's a check box on the Advanced settings tab for the Wan interface. The same page as the LCP echo settings
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Modem random drop-outs
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@mdubash using Luci goto Network->Interfaces, select Edit for the WAN interface, then select the Advanced settings tab. It should look something like this
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Modem random drop-outs
yesterday - last edited yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks - I must be going blind because I can see no such option on the WAN settings page. There's no 'Advanced' tab, nor a 'force link' option.
Edit: PS: Just discovered Luci - will investigate. Years of using the simple FritzBox interface have left me out of this loop
Re: Modem random drop-outs
15 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just discovered Luci - will investigate
@mdubash did you find the setting ?
TBH I thought Luci was the default gui, I've always used it.
For info, if you need to set the option by editing the config files , its defined here https://openwrt.org/docs/guide-user/network/network_configuration about halfway down the document in the 'Common options' section
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Modem random drop-outs
13 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@MisterW wrote:
Just discovered Luci - will investigate
@mdubash did you find the setting ?
TBH I thought Luci was the default gui, I've always used it.
For info, if you need to set the option by editing the config files , its defined here https://openwrt.org/docs/guide-user/network/network_configuration about halfway down the document in the 'Common options' section
Thanks - I haven't yet explored this. I think I may have misled everyone: my router firmware is the standard Asus default, not the OpenWRT - couldn't get it to install (whole 'nuther story).
For the moment, and in the interests of time and my need to be getting on with other stuff, I've lengthened the PPP Echo Interval to 30 seconds so I'm hoping for fewer timeouts. I'll return to this asap.
Re: Modem random drop-outs
13 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman wrote:
In the absence of helpful router stats, given that you have seen similar with different kit - consider REIN n SHINE. See Kitz.
Thanks - I've considered it but discounted it: the kit is all in the exact same location as my old FritzBox 7590 which has been rock-solid for the best part of 10 years with no drops at all and top performance.
[I've replaced it because it started making odd whistling noises, a clear sign I reckon of a chip or two starting to EOL.]
Re: Modem random drop-outs
12 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks - I haven't yet explored this. I think I may have misled everyone: my router firmware is the standard Asus default, not the OpenWRT
Ah! that would explain why your gui is different. Looking at the Openwrt supported Asus hardware https://openwrt.org/toh/asus/start the AX58U isnt there but the AX59U is.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Modem random drop-outs
7 hours ago - last edited 7 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just had a very useful conversation with Tom from Plusnet's tech support. They've validated the back end, there are no line problems reported but they can see the frequent Layer 3 disconnects. Due to my equipment being non-standard (ie not a PN Hub), support was naturally limited but we talked through the potential options, and he eventually suggested swapping the LAN 1 and LAN 2 Ethernet ports, on the grounds that there may be a fault with the (now pretty ancient) modem's LAN 1 port.
If you're unfamiliar with the Huawei HG612 modem, LAN 1 is by default the router connection, while LAN 2 allows access to config and monitoring. So this was definitely worth exploring as an option and is what I've done, essentially bound the WAN connection to LAN 2 and swapped the cables around.
So far, 3 hours later, it's working perfectly. Another 24 hours will tell if that's fixed the problem - or at least provided a suitable workaround...
Re: Modem random drop-outs
7 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst I've never used one , I am familiar with the HG612.
Swapping the LAN ports certainly is a useful test.
I know you're not using it, but do you actually have a Plusnet Hub 2 ? I ask because the Hub 2 can be set to 'bridge' mode and effectively becomes a modem and so could be used instead of the HG612.
So far, 3 hours later, it's working perfectly. Another 24 hours will tell if that's fixed the problem - or at least provided a suitable workaround...
I didn't realise the drops were quite that frequent, mine were a few days (sometimes up to 10) apart. Since using the force_link my PPPoE has been up for 70 days.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Modem random drop-outs
6 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
my PPPoE has been up for 70 days.
@MisterW wrote:
Whilst I've never used one , I am familiar with the HG612.
Swapping the LAN ports certainly is a useful test.
I know you're not using it, but do you actually have a Plusnet Hub 2 ? I ask because the Hub 2 can be set to 'bridge' mode and effectively becomes a modem and so could be used instead of the HG612.
So far, 3 hours later, it's working perfectly. Another 24 hours will tell if that's fixed the problem - or at least provided a suitable workaround...
I didn't realise the drops were quite that frequent, mine were a few days (sometimes up to 10) apart. Since using the force_link my PPPoE has been up for 70 days.
My PPoE was the same - with the FritzBox - which sadly doesn't easily succumb to being using purely as a modem which would have been ideal, since the noisy warbling noise mostly abated on disabling the WiFi.
I may have a Hub 2 somewhere, though I've been with PN for over 10 years so it or its predecessor are probably buried in the pile of obsolete tech junk....
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page