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Network issues?

deadman2020
Grafter
Posts: 66
Thanks: 1
Registered: ‎24-06-2013

Network issues?

Speed is fine (for a DSL connection that is). Tested on speedtest.net and getting 61/17 mbps.

Problem is some sites and apps not loading images or connecting.

Discord is slow to connect and load and images are not loading/showing in the chat rooms. civitai.com is not loading images properly if at all. prompthero.com images are loading but sluggish. Sites like Youtube work fine. It began around the afternoon from what I can gather.

I tethered to my Three mobile phone to verify it was not a local user issue. Everything loads fine on Three (albeit a bit slow considering their 4G/5G is supposed to be very fast (cough).

 

Any ideas guys?

37 REPLIES 37
danielcmarsh
Newbie
Posts: 1
Registered: yesterday

Re: Network issues?

It's not just you, it seems to be affecting just certain sites, possibly anything cloudflare based from the research I can find. It might be worth changing your dns temporarily to 8.8.8.8 to straight through Google. I can hotspot just fine and it appears the speed is very slowly coming back up. Downdetector says there are issues https://downdetector.co.uk/status/plusnet/

nbk
Grafter
Posts: 132
Thanks: 4
Registered: ‎06-01-2015

Re: Network issues?

Yep, it appears to be routing to websites hosted on Cloudflare.

I posted about it on antoher thread here

https://community.plus.net/t5/Full-Fibre/Slow-connection-anyone-else/m-p/1999942#M26585 

Shame it's a Saturday eh.... It's been going on alla fternoon and the second time for me in the last 2 weeks Sad

fjama1
Newbie
Posts: 1
Registered: yesterday

Re: Network issues?

Yep, it is an issue, specifically between BT's core network and Cloudflare. if you do an MTR on the Cloudflare DNS IP address, you will see the packet loss.

Champnet
Aspiring Hero
Posts: 2,953
Thanks: 1,113
Fixes: 16
Registered: ‎25-07-2007

Re: Network issues?

A lot of sites having security checks by Cloudflare are taking a long, long time to confirm I exist…..

Dezz
Dabbler
Posts: 16
Thanks: 2
Registered: ‎21-12-2014

Re: Network issues?

Same here, text loads fine and speedtest / pings are about average, just very sloooow image downloads. 

Townman
Superuser
Superuser
Posts: 24,647
Thanks: 10,580
Fixes: 182
Registered: ‎22-08-2007

Re: Network issues?

I have raised an escalation ... but it is the weekend!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Eisbrecher
Hooked
Posts: 8
Thanks: 2
Registered: ‎19-07-2024

Re: Network issues?

Thanks muchly. Really drives home how bad it is that so much of the internet is behind Cloudflare's servers.

 

icamaster
Newbie
Posts: 3
Registered: ‎09-07-2018

Re: Network issues?

Same problem here, packet losses on certain websites:
ping.png

 

darklight1
Grafter
Posts: 37
Thanks: 1
Fixes: 1
Registered: ‎25-04-2016

Re: Network issues?

I'm already using google dns 8.8.8.8 still having cloudflare issues, don't think that is a temp fix.

Fr3ddy
Newbie
Posts: 3
Registered: ‎07-11-2015

Re: Network issues?

I have been using the google dns 8.8.8.8 / 8.8.8.4 for a long time. And I'm having the same problems Sad

Townman
Superuser
Superuser
Posts: 24,647
Thanks: 10,580
Fixes: 182
Registered: ‎22-08-2007

Re: Network issues?


@Townman wrote:

I have raised an escalation ... but it is the weekend!


The escalation has been caught ... but it is still the weekend.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

nbk
Grafter
Posts: 132
Thanks: 4
Registered: ‎06-01-2015

Re: Network issues?

Not only is it the weekend, it's Saturday night post-rugby!

tankabbott
Dabbler
Posts: 18
Thanks: 1
Registered: ‎21-12-2021

Re: Network issues?

Also having weird issues here. Can watch 4k on Youtube fine but websites and 'minor downloads' are strange. I play a game which downloads custom character clothing on the fly and it's not even hitting 1mb!

 

Discord is completely broken too, but that actually seems like a Discord issue too. Very weird internet day.

nbk
Grafter
Posts: 132
Thanks: 4
Registered: ‎06-01-2015

Re: Network issues?

Discord is fine.

Discord hosts on cloudflare though, plusnet to cloudflare is the issue.