New broadband connection. Orange light

[#1]

OK - over to you, @Mustrum 😀

[#2]

When I click connect...it thinks then it goes green at the connect button and says disconnected, with a tick!

[#3]

@Sweep  have you been told your account has gone live? Have you had a txt and/or  email?

Does your old router still work?

[#4]

Strange, but as I say, I'm not a PN customer any more, so I won't muddy the water any more with my next suggestion

[#5]

Hi. Yes I got the texts yesterday. Wasn't working last night so I left it till today. My old connection has now gone, but the router physically works

[#6]

I've just re read the texts. Said phone connected and broadband will follow any time up to midnight. We will send a follow-up communication to confirm this.....that I haven't had.

[#7]

The connection status on the hub page says no service

[#8]

@Sweep Sounds like the Broadband setup failed for some reason at Plusnrt. I suggest you try ringing them tomorrow - it should have gone live by midnight of your connection day,

[#9]

Thanks john. Hoping they're open tomorrow!

[#10]

They are. 😉

[#11]

Oh. Just called the 0800 number and it said 9-5 Saturday, no mention of Sunday?

[#12]

So far as I am aware, the service is available 7 days a week, but maybe @Mustrum can confirm?

[#13]

From the website https://www.plus.net/contact-us/ it's 8 till 8 Mon -Sun

[#14]

Oh I've tried to call about three times. It says they're busy. Then it says our provisioning dept is closed. Call 8-8 Monday to Friday and 8-5 Saturday. Am I using the wrong number? It's the one on the link you posted I'm using.

[#15]

Ah! Provisioning- I don't think they work Sundays, so it may be Monday before you can call them, but there may be other areas that can help tomorrow. Don't ask me which though, it's a while since I had dealings with PN and I know there have been changes since I  last had to call them about two years ago.