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New user error message

Meganmillieisla
Newbie
Posts: 2
Registered: ‎28-05-2024

New user error message

I joined PN and had confirmation of my connection today.
This morning all was well and working, I have returned home from work and despite the Blue light being present I'm just getting an error saying

'Access to the Internet is currently paused'

Can anyone advise further.

I need to urgently work from home!
4 REPLIES 4
jab1
Legend
Posts: 19,076
Thanks: 6,253
Fixes: 288
Registered: ‎24-02-2012

Re: New user error message

As you have successfully logged into Community, @Meganmillieisla , can we assume your error is corrected?

John
Meganmillieisla
Newbie
Posts: 2
Registered: ‎28-05-2024

Re: New user error message

No logged in from my phone mobile Internet provider
jab1
Legend
Posts: 19,076
Thanks: 6,253
Fixes: 288
Registered: ‎24-02-2012

Re: New user error message

So, you are using data on your phone? Can you take a picture of the message you get on your desktop/laptop - must admit I don't recall ever seeing this message before?

John
MisterW
Superuser
Superuser
Posts: 16,210
Thanks: 6,191
Fixes: 447
Registered: ‎30-07-2007

Re: New user error message

@Meganmillieisla you've not accidentally paused internet access via the router parental controls have you ?

See the guide here https://www.plus.net/help/broadband/router-user-guides/hub-two/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.