No broadband connection

[#1]

Today's the fourth day without Internet. How long should I wait for this to be fix, because take already to long. I haven't got any answer from the support team or engineers only from the robot. All what I got from modem is an intermittent orange light. I don't have a phone line. I did a reset and trying a different filter. Please help.

[#2]

If you have checked all your cables are securely clicked into place, and have done a reset (which is strictly necessary), then cal PN support and ask them to run more in depth tests. The robot testing is not infallible, and can't pick up all faults.

[#3]

Well thanks for your time. But I did all what you said. I did a call but after 30 min waiting. I give up. But in the end, I got an answer from my ticket. They found an issue and they book, for me an appointment for an engineer next week from 08:00 to 01:00. But I am home only after 5 o'clock or Friday after 1 o'clock or în The weekend. It is not my first issue from PlusNet. I can not get a holiday each time they must visit my property. I must work in that time. I have a rent to pay. So I suppose I must watch how to cancel my contract and find other provider.

[#4]

@saidalinneagoe No - just reply on the ticket, asking for an appointment more suitable to you. Note that Openreach do not usually do weekend appointments.

[#5]

But what about Friday after one o'clock or in the rest of the week after 5 ?

[#6]

Sorry - misread your post above - just reply asking for a Friday PM slot. Openreach work in two 'slots' per day Monday to Friday 8AM-1PM or 1PM-6PM - they do nt give a specific hour within those slots, as the engineer will have more than one job on his list, and they don't know how long each will take.

[#7]

Well this might be helpful. I left them a message already and I have to wait few days for an answer they do not replay that often. Thanks for your time mate.

[#8]

You could always ring them on 0330 123 9123 - the call centre is open 8AM-8PM . Just make sure you have the ticket number available when you do call.

[#9]

I have arrived! @saidalinneagoe please can you PM me your username and I will see what magic I can conjure up with changing this?

[#10]

My username is:<Redacted>
Account number:<Redacted>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#11]

@saidalinneagoe just sent you a Private Message now!

[#12]

I'm on my 4th week without connection and no communication from them . The worst service ever. I'm leaving Plusnet asap and would advise anyone to avoid them like the plague .

[#13]

@maxmaccc Please avoid hijacking another users topic. If you want Community help, start your own.

[#14]

The OP asked a question regarding how long they can expect to wait for their connection to be restored.

My reply was appropriate.

[#15]

I got a smarty sim card with 20 pounds pay as you go you got unlimited data.