No broadband service

[#1]

I have had no connection since 11:30 this morning in Waterlooville, Hampshire.
Is there an issue that plusnet don't know about?

[#2]

Why are you posting duplicate threads?

You would be better off reporting a fault.

Moderators Note

Duplicate post removed

[#3]

I have been trying all day but no answer

[#4]

Have a read of the Help section.

Is your phone line working?

https://www.plus.net/help/report-a-problem/broadband/ 

[#5]

@robgroomcbr if you want a member of staff to help, it will be much quicker to phone Plusnet. These forums are very much understaffed so any live issue is best dealt with by phoning in.

[#6]

Or texting as per  my link!

[#7]

I don't have a phone line.
The router is solid orange and there's a red flashing b symbol.
I have switched router off, left it for an hour , still not working, I have also done a factory reset that didn't fix anything.

[#8]

@robgroomcbr You do have a phone line, unless you are on FTTP. Perhaps you don't have a phone to connect to it. You appear to have line fault, do you have a mobile phone? If so why not try the text fault reporting method as advised by @Mustrum  in message #4

Quickest way - troubleshoot by text

Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891
(charges may apply at your standard rate)

• We’ll run tests on your connection to find out what’s going on
• If you need an engineer, we’ll text you in 15 mins to book a slot
• If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
• Service available Mon-Sun: 8am to 8pm 
• Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
•  

[#9]

I have never had a landline and do not know what the number would be.
Is there any way of finding this info ?

[#10]

You could look in the member centre, look at the email PN sent you at the start of the contract, or borrow/buy a phone and ring 17070 which will announce your number.