Openreach Stop Sell & No Fibre

[#1]

@Tashaxprince 

Did your previous address include a phone service with the internet? That could be why PN can't transfer your previous package to the new address.

If it included a phone service then you need to urgently consider if you want to keep a "landline" with your previous number. You can 30 days from the cease of the service to port out the number.

I would phone PN COTS today as previoulsy adviced to confirm what's happening.

Brian

[#2]

On my communication from PN under the admin info in the communication it says SOGEA waiting list, but on my view it definitely says available.

[#3]

I had line rental and a landline phone number, but I don’t have a physical landline nor do I need one. I’m told it’s been escalated and I’m awaiting their next response.

[#4]

If it says 'available' now - contact PN and ask them to recheck. That was probably the situation when they did their check, but things change.

[#5]

@Tashaxprince 

At the time PN tried to place the order then the cabinet may have been full. It's entirely possible a port has since become available.

You need to phone PN urgently and get them to re-submit the order if it's still showing available. If not, then speak to COTS about your options. I believe PN can provision you on an ADSL connection due to the non availability of SOGEA (at least you'd have internet!!).

Brian

[#6]

Thank you so much everyone, this is helpful!! I will contact PN now.