Orange flashing hub 2

[#1]

Hello,
Not a newbie to PlusNet as I've had broadband with them before but am a newbie to their fibre broadband.
On my hub 2 set up, all cables plugged in correctly but the router is showing an orange flashing light.
I'm at a loss how to fix this as I'm not that savvy with different kind of set ups.
Any suggestions please?
Thank you.

[#2]

@Free_My_Soul Welcome to the forum.

I this your first attempt to connect, or have you previously had a connection and lost it?  I'm wondering if you are not yet connected.

[#3]

Thank you very much 😊
I activated it yesterday so first time to connect.

[#4]

OK - so have you had notification from Plusnet that your account is live?

[#5]

I had an email on Tuesday saying my broadband is now up and running.

[#6]

OK - try rebooting the Hub. Push a paper clip or similar into the reset hole on the rear and release once the light goes green, then wait for it to settle.

[#7]

Did the reboot but nope, still orange flashing light

[#8]

Last thought, before I suggest calling Plusnet - what username is showing on the Hub?

[#9]

I have no idea, sorry

[#10]

Log into your Hub, navigate to the page below - it will show on there.

[#11]

Setup@plusdsl.net

[#12]

Try changing it to 'yourusername@plusdsl.net' and enter your PN password, where 'yourusername' is the one you chose when setting up the account.

[#13]

Is it my password or PlusNet's?

[#14]

It is the one associated with your account, which, again, you will have chosen when setting up the account.

[#15]

@jab1 it wont make any difference I'm afraid, if there's no DSL sync!, as indicated by the flashing orange light.

@Free_My_Soul how is your Hub connected to the phone line ?

Are you connected to the Master socket ?

Do you have a dual DSL / Phone master socket ? or are you using a DSL filter ?