Plusnet Hub 2 ADSL no internet

[#1]

---

@bmc wrote:

As I understand things house sockets can be used for VOIP on FTTP with a bit of work. You disconnect the incoming copper cable from the Master Socket. Unless soemone says differently then this won't work if the MS is still needed for the incoming line.

Brian

---

The OP's MIL cannot get FTTP - her only option, if staying with PN, is SoGEA.

[#2]

---

@bmc wrote:

As I understand things house sockets can be used for VOIP on FTTP with a bit of work. You disconnect the incoming copper cable from the Master Socket. Unless soemone says differently then this won't work if the MS is still needed for the incoming line.

In the case of SOGEA still using the Master Socket for incoming VDSL -

• mount a new phone extension socket and wall mounting box next to the existing Master Socket
• disconnect the extension wiring from the back of the Master Socket faceplate
• thread the loose extension cable end in to the new extension socket wall mounting box
• connect the extension wires to the IDC receptacles on the back of the extension socket faceplate
• refit both faceplates
• use a patch cable with BT431A plugs on both ends, to connect the VoIP ATA phone output to the new extension socket
• job done.

[#3]

Unless soemone says differently then this won't work if the MS is still needed for the incoming line.

If you have an NTE5c & Mk4 faceplate , then its possible with some modifications to the faceplate https://support.aa.net.uk/VoIP_How_to:_Voice_reinjection

[#4]

Hi @stockfast 

Are you still having connection issues? And if so, please can you private message us your account username so we can make arrangements for enhanced diagnostics to be implemented.

Thanks

Lee

[#5]

Just a quick update on the latest status.

The connection started working again with no intervention at the router end. Perhaps the "enhanced diagnostics" did something?

It has been stable, AFAIK, since then. Still using the old router as I did not want to make a 200 mile round trip just to do that if everything was working. Will wait and see how it goes this week.

Thank you to everyone for their help and advice. I know there are other issues that will need sorting in the medium term but at the moment MIL is happy so I can plan for line upgrades etc. without rushing into it.

Cheers,

Pete