Problem connecting to Mychart
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Re: Problem connecting to Mychart
07-08-2024 7:20 PM
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Re: Problem connecting to Mychart
07-08-2024 8:50 PM
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Sounds like the same problem I have. I've reported it to the KCH Mychart helpline number and I'm also emailing them.
Re: Problem connecting to Mychart
Tuesday
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Hello MisterW,
Was you able to escalate this within Plusnet/BT?
I have the same problem.
Not able to connect with KCH MyChart using PlusNet or BTnet. (mychart.kch.nhs.uk)
Can only connect by mobile using 4G
My son has done some investigation and says
"Core network routing issue between BT’s infrastructure and their infrastructure (Zayo).
See the attachment
LHS screenshot is on a PlusNet VDSL connection, RHS screenshot is on a BTnet 1Gig Leased Line.
Pinging the MyChart attempt stops again at 157.203.6.154, similar to the NSI and Royal Mail problems.
It looks like this is something that the right techies need to sort out between Plusnet/BT and the KCH provider.
Help please!
Re: Problem connecting to Mychart
yesterday
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@TonyRob I've re-prodded the escalation but my understanding was that it had been resolved ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem connecting to Mychart
yesterday
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mychart.kch.nhs.uk is still not working for me
Re: Problem connecting to Mychart
yesterday
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Have you downloaded the app for your mobile device? Might be a way around it. Or does it affect the app as well?
Re: Problem connecting to Mychart
yesterday
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Hi, Yes, I have downloaded and used the app on my mobile but it only works on data and not on Plusnet wifi.
Re: Problem connecting to Mychart
yesterday
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My son has done some investigation and says
"Core network routing issue between BT’s infrastructure and their infrastructure (Zayo).
Bit slow replying, none of the sites in question respond to either ping or trace route so the results of his test are expected. I see the same on other networks
Although the hosts are being resolved by DNS there is a routing issue
Using 'test network connection' (TNC) I see
tnc mychart.kch.nhs.uk -Port 443 WARNING: TCP connect to (157.203.6.154 : 443) failed WARNING: Ping to 157.203.6.154 failed with status: TimedOut ComputerName : mychart.kch.nhs.uk RemoteAddress : 157.203.6.154 RemotePort : 443
InterfaceAlias : WiFi
SourceAddress : 192.168.10.100
PingSucceeded : False
PingReplyDetails (RTT) : 0 ms
TcpTestSucceeded : False
tnc community.plus.net -Port 443
ComputerName : community.plus.net
RemoteAddress : 18.244.124.56
RemotePort : 443
InterfaceAlias : WiFi
SourceAddress : 192.168.10.100
TcpTestSucceeded : True
tnc community.plus.net is an working example
Re: Problem connecting to Mychart
yesterday
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From a FTTP Plusnet/BT ...
PS C:\WINDOWS\system32> tnc mychart.kch.nhs.uk -Port 443 ComputerName : mychart.kch.nhs.uk
RemoteAddress : 157.203.6.154
RemotePort : 443
InterfaceAlias : Ethernet
SourceAddress : 192.168.2.51
TcpTestSucceeded : True
PS C:\WINDOWS\system32>
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