Red power light - no internet

[#1]

I have a SageMCom 2704 N router and today it’s stopped working.
I’ve tried the factor reset of pressing the button in the back for 20 seconds and it didn’t appear to do anything.
I’ve also left it unplugged for over half an hour with no effect also.
Please can someone look into it?

Thank claire

[#2]

Did you contact Plusnet CS? You might have a fault on your line .

[#3]

Thanks, only through a message on here. Will try tomorrow evening if I’ve not heard back.

[#4]

Best to contact them on the phone when they're open they'll check for you quickest option if you've got no internet. Could be waiting here for days for a reply on here sometimes.

[#5]

This is a router fault. The device will need replacing.

[#6]

Having read other threads that’s what I thought. Just waiting for CS to reply.

Thanks

[#7]

Hello @Clairemarie2702

Sorry to hear you are experiencing problems with your router and connection. Its does seem to be the router and I have updated your ticket here.

[#8]

Problem now resolved, thanks

[#9]

Hello @Clairemarie2702. That's fantastic, please let us know if you need any further assistance.