Slow broadband speed

[#1]

So according to Plusnet Hub Two manager I should be reaching 44Mbps, I usually receive 38Mbps. I know this is still slow, but that's how the cookie crumbles.

I've been experiencing slowdowns recently, so looking at the BT Wholesale basic speed test I am only receiving 10Mbps at best and 1Mbps at its worst. both checks were 20 seconds apart.

I never received a result after running the Plusnet Diagnostic Chatbot tests.

Any suggestions?

many thanks

[#2]

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123