cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Slow download speed for past week

praful
Grafter
Posts: 27
Thanks: 5
Registered: ‎05-12-2019

Slow download speed for past week

‎14-06-2024 8:00 AM

Whilst for the past 5 years I've had consistent 70/18mb download/upload speeds, for the past week (possibly longer since I'd been away for 2 weeks), the download speed has been 20-30mb. I've disconnected/reconnected via the router admin GUI or rebooted, which restores the speed but then the router disconnects itself (according to WAN section of log) and the slower speed is set 

 

Please can someone look at this. 

 

The line is quiet. Other test results attached. 

 

Thanks

Praful

Message 1 of 3
(357 Views)
0 Thanks
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 16,382
Thanks: 6,297
Fixes: 452
Registered: ‎30-07-2007

Re: Slow download speed for past week

‎14-06-2024 8:57 AM

Your line is below the handback threshold , raise a fault here https://www.plus.net/help/report-a-problem/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 2 of 3
(333 Views)
Baldrick1
Moderator
Moderator
Posts: 12,473
Thanks: 5,653
Fixes: 430
Registered: ‎30-06-2016

Re: Slow download speed for past week

‎14-06-2024 8:57 AM - edited ‎14-06-2024 8:58 AM

@praful 

Report a broadband fault using the mobile bot, see:  https://www.plus.net/help/report-a-problem/

Edit:

@MisterW types faster than me!

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Message 3 of 3
(332 Views)