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Slow download speed for past week

praful
Grafter
Posts: 27
Thanks: 5
Registered: ‎05-12-2019

Slow download speed for past week

‎14-06-2024 8:00 AM

Whilst for the past 5 years I've had consistent 70/18mb download/upload speeds, for the past week (possibly longer since I'd been away for 2 weeks), the download speed has been 20-30mb. I've disconnected/reconnected via the router admin GUI or rebooted, which restores the speed but then the router disconnects itself (according to WAN section of log) and the slower speed is set 

 

Please can someone look at this. 

 

The line is quiet. Other test results attached. 

 

Thanks

Praful

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MisterW
Superuser
Superuser
Posts: 16,055
Thanks: 6,066
Fixes: 438
Registered: ‎30-07-2007

Re: Slow download speed for past week

‎14-06-2024 8:57 AM

Your line is below the handback threshold , raise a fault here https://www.plus.net/help/report-a-problem/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Baldrick1
Moderator
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Posts: 12,268
Thanks: 5,455
Fixes: 429
Registered: ‎30-06-2016

Re: Slow download speed for past week

‎14-06-2024 8:57 AM - edited ‎14-06-2024 8:58 AM

@praful 

Report a broadband fault using the mobile bot, see:  https://www.plus.net/help/report-a-problem/

Edit:

@MisterW types faster than me!

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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