Speed capped - out of the blue... again!

Gandalf · ‎21-04-2017

No problem and sounds good

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

Help it out by doing nothing. It just does not help.

If you want to improve your service, put the effort into finding the source of and eliminate the suspected REIN.

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Anywho · ‎22-11-2017

Ha! @Townman You think you were right here?!

What a wonderful world you must live in!!

Townman · ‎22-08-2007

Let’s wait and see what comes next. The DLM does not step in without a good reason. The problem is the reason for intervention is not always easy to discern. Enjoy it; hope it lasts.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Anywho · ‎22-11-2017

Just an FYI (while I'm here crying about my emails elsewhere!)... this is why I intervene and why I do not want DLM to protect me!!

This was taken just before a power cycle on 24 Jan 2025 at 22:16 (all telephones and the new phone extension firmly in place throughout, xmas lights etc) showing a few weeks of the stable connection I can usually enjoy when DLM doesn't interfere! Syncing faster than DLM allowed (albeit somewhat nobbled by SQM limits of around 7.6 Mbs - but no extra lag/bufferbloat) with higher SNR margins.

I'm adding +4.5 dB (ish) to SNR margin and I have had no unexpected disconnects. I've had power cuts and a noisy gateway, but the line holds on for the next timed/controlled reset.

I still get nice bursty spells of errors of 20k+ in a 5 minute interval... but no obvious pattern and it doesn't last long as the errored seconds don't seem to peak in line with the errors (so I guess they all happen in the same second?). And I get the odd spell where the entire period seems to be full of Errored Seconds (even some consecutive/severely errored seconds)... but the connection persists!

I hope this helps demonstrate why solutions that work well generally (ie DLM) will rarely provide the best solution for anyone... and that is why I interfere.

I'll see you next time I get too cocky/complacent with my line or DLM has a brain f@rt and nobbles me prematurely!!

Townman · ‎22-08-2007

You clearly have a source of REIN. Finding and if possible eliminating it might give you a better experience.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.