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Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

FIXED
RichT
Grafter
Posts: 37
Thanks: 10
Registered: ‎07-02-2020

Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

I currently have PlusNet Unlimited Fibre Extra inc. Line rental.

I don't use the landline phone for outgoing calls as my mobile gets a decent signal and I get unlimited calls with my package. I have been updating most of my contacts to remove the landline number. 

I am considering switching to PlusNet Fibre (without Line rental). If I go ahead, is this just a change that is made at the exchange and/or cabinet? Will there be any interruption to my internet connection?

Also, can I continue to use my existing ADSL/VDSL2 router?

3 REPLIES 3
bmc
Hero
Posts: 4,280
Thanks: 1,536
Fixes: 67
Registered: ‎28-02-2017

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

@RichT 

Phone the PlusNet Customer Options Team on 0800 013 2632 to see what's what.

 

They'll be able to answer any questions.

 

Brian

jab1
The Full Monty
Posts: 20,621
Thanks: 6,836
Fixes: 305
Registered: ‎24-02-2012

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Fix

@RichT There is no change at all to your current set-up, except that the phone element will be removed (remotely). It does mean that there will be no phone service available - the change disables your phone line completely.

John
RichT
Grafter
Posts: 37
Thanks: 10
Registered: ‎07-02-2020

Re: Switch from Unlimited Fibre Extra (inc. Line rental) to Fibre

Thank you for the helpful information and the useful contact number.