VPN has stopped working

[#1]

Thanks for letting us know @anywhere-else

Glad to hear it's sorted now, that's the main thing

[#2]

Hi. I have the the following issue which started 14th March and has not resolved itself.
Using BT Mobilexpress and Plusnet broadband. Worked a number of weeks ago but now stopped with error 12275 (won't make a connection to the BT's VPN concentrator and times out).
I've spoken to Co-op Bank IT, BT and your help desk but they all claim they can't help. Saw this thread and I am hoping someone can
Cheers

[#3]

Hello @stulindsay

Sorry to hear you are having an issue with your VPN. I would recommend reading through the threads here, which may help resolve the issue you are experiencing.

[#4]

Thanks for your response. However I am very computer illiterate and so I didn't see any details in the thread which could fix my issue.

Can you please spell it out in black and white.

Cheers

[#5]

Hi @stulindsay, after looking into this in depth and speaking to other colleagues who have resolves previous issues I believe there is a rather simple fix for this. As it would mean making a connection/account change I have raised a ticket on your account with further information that can be accessed here.
Let us know on here once you've replied to the ticket and we can get this added for you moving forwards.

[#6]

Hi. Thanks for your help. I've replied to the ticket via email however I received an email saying you don't monitor responses to that email. I'm OK with the £5 charge to create the static IP. Can you arrange via this post?

Please let me know when this has been done
Thanks

[#7]

Hi @stulindsay,

It sounds like you may have tried responding to the email notification advising of the ticket as opposed to the actual ticket itself via your account.

While I'm afraid I wouldn't be able to make this change directly in relation to the forum post, you should be able to add a static IP via your account Here. (You'll be required to log in to your account first).

If you're not at the add-ons page when you log in, you should be able to click the add-ons tab located in the banner towards the top of the page.

I hope this helps.

[#8]

Hi
I've set up the static IP but I'm still getting the same message. "Failed to conact the gateway log-in server. This connection has been terminated".
Do I have to change anything else?
Thanks

[#9]

You will need to disconnect and reconnect your internet connection ( PPPoE session ) for the static IP to take effect

[#10]

This issue was resolved ages ago for me. I didn't do anything, it just rectified itself. However I am still receiving updates about it. How can I stop receiving these updates?

[#11]

Click on the TOPIC OPTIONS just below this post and click UNSUBSCRIBE.

[#12]

Thanks to all. Now back on-line

[#13]

Responding for testing purposes.