Very slow broadband

[#1]

Hi

I wonder if PlusNet can advise. For the last day or so we have had very slow broadband. Last night, any streaming services were unwatchable as they would either be heavily pixelated, keep pausing or not load at all.

This morning I have run the speed test at https://speedtest.btwholesale.com/.

Ping: 126

Download: 0

Upload: 0.34

That doesn't look right to me!

We live in Mid Devon.

Our router is a Plusnet Hub One, which we have had for about 2 years.

A wi-fi signal app on my phone indicates that the wi-fi is OK.

Could somebody at PlusNet please help diagnose our problem? Could it be a router issue?

Thanks

Lee

[#2]

Oops - I have just realised our landline is dead - no tone at all. So, I am surprised we are getting any internet at all!

I guess I need to get on to BT.

Thanks, should have checked that first.

Lee

[#3]

That will depend who provides your phone server for plusnet you can use these links to report a fault

For phone: - https://www.plus.net/help/report-a-problem/phone/ 

For broadband: - https://www.plus.net/help/report-a-problem/broadband 

[#4]

Thanks for those links. Our phone is with BT so I guess we need to get them check that first.

Lee