WiFi dropping constanting dropping
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WiFi dropping constanting dropping
17-01-2023 4:33 PM
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Re: WiFi dropping constanting dropping
17-01-2023 4:37 PM
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First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/
If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/
Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.
Re: WiFi dropping constanting dropping
17-01-2023 4:50 PM
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A flashing amber light is not a WiFi dropping out - it is a loss of sync - an entirely different problem.
Flashing amber light means that the router cannot sync with the exchange (if ADSL) or with the cabinet (if FTTC).
An engineer might indeed have been out to fix one fault which causes this symptom, but that can be no assurance that there are not other faults giving rise to the same symptom. Your circuit probably has a dozen or so joints in it - anyone being a bit iffy could give rise to this symptom.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: WiFi dropping constanting dropping
17-01-2023 4:51 PM
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Re: WiFi dropping constanting dropping
18-01-2023 2:25 PM
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Hi @Cat3, I've just had a look over your account and can see an engineer has been out to see you today. How have things been since then?
Re: WiFi dropping constanting dropping
18-01-2023 3:25 PM
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Re: WiFi dropping constanting dropping
19-01-2023 12:49 PM
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Hey there @Cat3 has the engineer been out today?
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