cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi dropping constanting dropping

Cat3
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-10-2022

WiFi dropping constanting dropping

The WiFi signal is constantly dropping again with the router flashing amber for several minutes at a time. I say again as this happened before and an engineer found a fault on the line and it was fixed . Incredibly annoying that the same seems to be happening again? Have tried all the other troubleshooting advice.
6 REPLIES 6
jab1
Legend
Posts: 19,098
Thanks: 6,265
Fixes: 288
Registered: ‎24-02-2012

Re: WiFi dropping constanting dropping

@Cat3 

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
Townman
Superuser
Superuser
Posts: 23,950
Thanks: 10,155
Fixes: 174
Registered: ‎22-08-2007

Re: WiFi dropping constanting dropping

A flashing amber light is not a WiFi dropping out - it is a loss of sync - an entirely different problem.

Flashing amber light means that the router cannot sync with the exchange (if ADSL) or with the cabinet (if FTTC).

An engineer might indeed have been out to fix one fault which causes this symptom, but that can be no assurance that there are not other faults giving rise to the same symptom.  Your circuit probably has a dozen or so joints in it - anyone being a bit iffy could give rise to this symptom.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Cat3
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-10-2022

Re: WiFi dropping constanting dropping

Thank you. Will do as you've suggested.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: WiFi dropping constanting dropping

Hi @Cat3, I've just had a look over your account and can see an engineer has been out to see you today. How have things been since then? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cat3
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-10-2022

Re: WiFi dropping constanting dropping

Engineer booked for tomorrow. Thank you
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: WiFi dropping constanting dropping

Hey there @Cat3 has the engineer been out today?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team