Our broadband supposedly went live on the 8th June. However, EVER since then our Hub 2 box has failed to connect to the WiFi nor provide us any service.
The box has constantly had a flashing orange light on it. We’ve tried unplugging and re-plugging, waiting until midnight on the day it went live. The straw on the camel’s back is when we called for help and the advisor said a new router was being sent to us. Fast forward a few days and we call back to ask for progress on the order and the new advisor says nothing was put down to be sent to us? What!
Then he says he will call us back later than evening to continue helping with our problem and never did. It’s morning now the next day and haven’t heard word back from Plusnet.
For context, we have gone to Plusnet for a 12 month contract as we are university students and moved into a new flat which couldn’t be provided with broadband by most other companies. We thought ourselves lucky to see Plusnet offered but it seems our joy was misplaced.
So in other words, we’re about to make our second monthly payment since setting up our account, and haven’t had A SINGLE DAY of WiFi yet? It doesn’t make sense, and at this point we’re considering calling up and just asking for them to cancel the whole thing and give us back our money so we can go elsewhere.
Surely it’s not legal to provide no broadband when we signed a contract that they would? Any advice on the situation would be much appreciated.
