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Wifi constantly dropping out multiple times a day

Chlo12345
Newbie
Posts: 1
Registered: ‎11-07-2024

Wifi constantly dropping out multiple times a day

My WiFi constantly drops out multiple times a day and I've got 16 months left on my contract but its getting so frustrating now I feel like leaving has anyone had any luck with leaving and not having to pay early leave fee ?
3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 16,165
Thanks: 6,153
Fixes: 445
Registered: ‎30-07-2007

Re: Wifi constantly dropping out multiple times a day

Have you reported a fault ? https://www.plus.net/help/report-a-problem/

You will need to give Plusnet a chance to fix any fault before possibly being able to leave without any penalty. In any case , if the fault is external , then its likely to affect any other supplier.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bmc
Hero
Posts: 3,856
Thanks: 1,365
Fixes: 60
Registered: ‎28-02-2017

Re: Wifi constantly dropping out multiple times a day

@Chlo12345 

Is it your WiFi that is dropping or your internet connection? There is a difference. PN are responsible for your internet connection but not your WiFi unless it's a router fault.

 

Brian

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,718
Thanks: 664
Fixes: 113
Registered: ‎27-11-2020

Re: Wifi constantly dropping out multiple times a day

@Chlo12345 please can you confirm you have tried a wired connection at all? Do the lights change on the router at all when it drops?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team