bad service, bad speed

[#1]

what  the actual f*** is wrong with my connection?? I forgot to renew my contract and wasn't offered to renew it for some reason? Waited a few months and recently renewed it. I've gone from a solid 67meg download to not even getting 15meg what is this?? When my contract ended i was put on the basic broadband package which is i think around 18meg download paying £35 per month and now im back in contract for the  66meg download speed and not even getting half of that!

[#2]

When my contract ended i was put on the basic broadband package 

the package is not changed  when your contract ends. You just move to a rolling 30 day contract on your existing package at the out of contract price. I

It sounds like you have a fault, have you  raised a speed fault ?

[#3]

how would i do that? and please dont say i need to ring a call center...

[#4]

https://www.plus.net/help/report-a-problem/broadband/

[#5]

and no i wasn't put onto a rolling price for the same contract i checked, it said i had the basic package (12-18) but was paying £35 which i think  is still way too high for those speeds considering its 26 or so pounds for no contract (12-18)

[#6]

by text isn't working and no other way shown to contact them

[#7]

In that case you'll need to call customer services -0800-432-0200

[#8]

Hi @jacka89 

I can see you managed to report this via text in the end and we've found a external fault.

As soon as we know more we'll be in touch

[#9]

i got  a call from plusnet yesterday id imagine it was to let me know at some point i might have  an outage or the problem will be sorted sometime soon?

[#10]

Hi there @jacka89 I've just checked your account and can see we need to book an engineer visit with you. Please take a look here when you can and give me a shout if you have any questions: https://www.plus.net/wizard/?p=view_question&id=239320877

Adam

[#11]

right so ive just checked speedtest, its better but still not what it should be. getting around 30 mb d/l  right now, i know i should get a minimum speed  but i dont see how that would be half of what it was before in offpeak hours