bad service, bad speed
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- Re: bad service, bad speed
bad service, bad speed
03-01-2024 6:18 PM
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what the actual f*** is wrong with my connection?? I forgot to renew my contract and wasn't offered to renew it for some reason? Waited a few months and recently renewed it. I've gone from a solid 67meg download to not even getting 15meg what is this?? When my contract ended i was put on the basic broadband package which is i think around 18meg download paying £35 per month and now im back in contract for the 66meg download speed and not even getting half of that!
Re: bad service, bad speed
03-01-2024 6:33 PM
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When my contract ended i was put on the basic broadband package
the package is not changed when your contract ends. You just move to a rolling 30 day contract on your existing package at the out of contract price. I
It sounds like you have a fault, have you raised a speed fault ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: bad service, bad speed
03-01-2024 6:36 PM
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how would i do that? and please dont say i need to ring a call center...
Re: bad service, bad speed
03-01-2024 6:39 PM
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https://www.plus.net/help/report-a-problem/broadband/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: bad service, bad speed
03-01-2024 6:39 PM
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and no i wasn't put onto a rolling price for the same contract i checked, it said i had the basic package (12-18) but was paying £35 which i think is still way too high for those speeds considering its 26 or so pounds for no contract (12-18)
Re: bad service, bad speed
03-01-2024 6:48 PM
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by text isn't working and no other way shown to contact them
Re: bad service, bad speed
03-01-2024 6:51 PM
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In that case you'll need to call customer services -0800-432-0200
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: bad service, bad speed
04-01-2024 10:44 AM
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Hi @jacka89
I can see you managed to report this via text in the end and we've found a external fault.
As soon as we know more we'll be in touch
Re: bad service, bad speed
10-01-2024 12:36 PM
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i got a call from plusnet yesterday id imagine it was to let me know at some point i might have an outage or the problem will be sorted sometime soon?
Re: bad service, bad speed
10-01-2024 12:40 PM
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Hi there @jacka89 I've just checked your account and can see we need to book an engineer visit with you. Please take a look here when you can and give me a shout if you have any questions: https://www.plus.net/wizard/?p=view_question&id=239320877
Adam
Re: bad service, bad speed
10-01-2024 12:41 PM
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right so ive just checked speedtest, its better but still not what it should be. getting around 30 mb d/l right now, i know i should get a minimum speed but i dont see how that would be half of what it was before in offpeak hours
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