random dropouts
Hi @Andrew12,
I'm really sorry to see your father's having connection issues.
If this is still the case, could you private message me his account username so I can take a look?
Re: connected Devices.
there are at most 4 mobiles connected, 1 x laptop, 1 x desktop and 1 x skybox, all connected wirelessly. during the day when this occurs, there isare only the computers and the sky box connected.
The quite line test gave no discernable noise other the the quiet line test talking
BT Broadband check.
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | Left in Jumper | ||
|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||
VDSL Range A (Clean)  |
61.8 | 43 | 13.6 | 8.6 | 35 | Available | Available | -- |
| VDSL Range B (Impacted) |
60.7 | 40 | 13.4 | 8.1 | 35 | Available | Available | -- |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| FTTP on Demand | 330 | 50 | -- | Available | -- |
| ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | ADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC ADSL 2+ | Up to 1 | -- | 1 to 3 | Available | -- |
| ADSL Max | Up to 0.75 | -- | 0.75 to 2.5 | Available | -- |
| WBC Fixed Rate | 1 | -- | -- | Available | -- |
| Fixed Rate | 1 | -- | -- | Available | -- |
| SOADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | WBC SOADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC SOADSL 2+ | Up to 1 | -- | 1 to 3 | -- | -- |
| SOADSL Max | Up to 0.75 | -- | -- | -- | |
| SOADSL Fixed Rate | Up to 1 | -- | 0.75 to 2.5 | -- | -- |
| Observed Speeds | VDSL |
|---|---|
| Max Observed Downstream Speed | 25 |
| Max Observed Upstream Speed | 4.29 |
| Observed Date | 2022-08-16 |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| ADSL Multicast | Available |
| Premise Environment | Status |
|---|---|
| Bridge Tap | U |
| VRI | -- |
| NTE FacePlate | -- |
| Last Test Date | 02-07-2022 |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | N |
| SOADSL Restriction | Y |
The exchange is not in a current fibre priority programme
WLR is currently available at the exchange
SOADSL is restricted at the exchange
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 30 Nov 2012. The Formal Retirement date for IPstream is from 30 Jun 2014.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.
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Thanks for the detail and private message!
I've tested your father's line and the tests are showing what's known as an "Impairment in copper joint" so I'd like to arrange an Openreach engineer who will need access to his property to carry out an investigation.
Would you happen to know when he could be available for a visit? The engineers are available weekday timeslots (and occasionally Saturday's) of 8am to 1pm or 1pm to 6pm. If you can let me know, I'll be happy to arrange it.
