error message An error has occurred You cannot make any changes to your account while there is a pho

[#1]

I am getting this error message when I log in to my account 

An error has occurred

You cannot make any changes to your account while there is a phone order in progress. This prevents me from making any changes to my service. Is it possible to get this error cleared please ?

[#2]

Hey @toothfairy,

I'm very sorry for the delay in getting back to you about this. I've reviewed the account and I can see that this has been picked up via another support channel, with an update due soon. If there's anything else we might be able to assist with, please let us know and we'll get back to you as soon as possible.