Autumn Price increase FAQ's
Actually, Plusnet doesn't feature largely in BT's accounts.
Plusnet is small potatoes for a large multinational.
Plusnet is small potatoes for a large multinational.
Can I please ask a serious question..
When it comes to cancelling etc what do you do when someone has a fear of using the phone? I used to work at PN but in the past few years due to personal circumstance Ive grown more and more fearful of using the phone. When I do use my phone it's to ring numbers where the robots don't speak back
Please don't laugh - Glossophobia, telephobia and SAD is a mental health and therefore could be seen as discrimination.
All you ever say is to call the COT team - but this is the point, what if someone can't?
When it comes to cancelling etc what do you do when someone has a fear of using the phone? I used to work at PN but in the past few years due to personal circumstance Ive grown more and more fearful of using the phone. When I do use my phone it's to ring numbers where the robots don't speak back
Please don't laugh - Glossophobia, telephobia and SAD is a mental health and therefore could be seen as discrimination.
All you ever say is to call the COT team - but this is the point, what if someone can't?
accurate though 
To take this round in a bit of a circle (almost) I went back to look at my post here to see if Plusnet had commented on that, bearing in mind LInn's posts here and here. Note the words used there are "We would need to be notified of this within 30 days of you receiving the email" and "providing they inform us within 30 days of receiving the email"
Whilst this post is consistent with the previous posts (the use of the words "As long as"), it's not the same thing. There's nothing in the previous statements that say you have to ask for a MAC within those 30 days. I can still find nothing in the existing Ts&Cs that say you have to ask for a MAC in those 30 days.
Even then however, nothing so far addressed my specific point. Adam W commented on LRS renewal which alluded to an answer to Jim's question, but that was subsequently answered directly by Adam C's post here where he also specifically stated that you can't do what I had previously suggested in relation to the statements posted by Linn.
However I can still find nothing in the Ts&Cs that specifically says you can't. But here's the rub, he then went on to say
um
So you could move the broadband without penalty, providing you obviously ask for the MAC within the 30 days (and use it?) giving them at least 14 days notice, but you could keep the phone on until the LRS expired.
Now where is the sense in that? Surely Plusnet would rather a customer kept the broadband with them until the LRS expired, they would at least be getting the broadband income rather than some other provider.
There is one tiny catch here though, the other provider can't be LLU as the phone with Plusnet would have to cease for that, so the broadband would be from a provider using the BTw offering, so BT (group) is still making some money
But what's the point of that Plusnet? If the customer was able to stay with you until the end of the LRS, BT (group) would be making more money
There's one other aspect not mentioned (IIRC - I'm not reading the whole thread again) http://www.plus.net/info2/legal/index.html para.52 says
Sorry Plusnet, but if customers can leave without penalty that must surely include deferred charges. But if the deferred charge was for hardware it wouldn't be unreasonable for you to expect the hardware to be returned at customer expense.
Finally in this long post, having trawled through the Ts&Cs again, I read this in the LRS Ts&Cs
So it may be of interest to note that if you are an existing Phone customer (taken before the June price rise) without LRS, you can take LRS at the lower price before Sept.23rd depending on your current rental package. eg. if you have Evening and Weekends at £14.99 you can get LRS at £137.88.
This was mentioned in Adam Walker's post
Whilst this post is consistent with the previous posts (the use of the words "As long as"), it's not the same thing. There's nothing in the previous statements that say you have to ask for a MAC within those 30 days. I can still find nothing in the existing Ts&Cs that say you have to ask for a MAC in those 30 days.
Even then however, nothing so far addressed my specific point. Adam W commented on LRS renewal which alluded to an answer to Jim's question, but that was subsequently answered directly by Adam C's post here where he also specifically stated that you can't do what I had previously suggested in relation to the statements posted by Linn.
Quote from: Adam This means that you can register a cancellation request on any day within the 30 days window and provide us with 14 days notice. This wouldn't allow someone to register a cancellation in 10 months within the 30 day window in order to align the closure of the service with the end of the LRS period and still cancel without contractual costs. Cancellation costs would be whatever is left at the end of the 10 months.
However I can still find nothing in the Ts&Cs that specifically says you can't. But here's the rub, he then went on to say
Quote from: Adam This wouldn't stop the broadband services being moved away in the meantime with contractual obligations being waived if LRS was then retained with us and a broadband service taken up with another provider.
umSo you could move the broadband without penalty, providing you obviously ask for the MAC within the 30 days (and use it?) giving them at least 14 days notice, but you could keep the phone on until the LRS expired.
Now where is the sense in that? Surely Plusnet would rather a customer kept the broadband with them until the LRS expired, they would at least be getting the broadband income rather than some other provider.
There is one tiny catch here though, the other provider can't be LLU as the phone with Plusnet would have to cease for that, so the broadband would be from a provider using the BTw offering, so BT (group) is still making some money
But what's the point of that Plusnet? If the customer was able to stay with you until the end of the LRS, BT (group) would be making more money
There's one other aspect not mentioned (IIRC - I'm not reading the whole thread again) http://www.plus.net/info2/legal/index.html para.52 says
Quote If we have made a change which is to your material disadvantage then if you decide to end our agreement with us early then, you will not have to pay a charge for doing so unless there are any charges or payments we have deferred or the Price guide says otherwise.
Sorry Plusnet, but if customers can leave without penalty that must surely include deferred charges. But if the deferred charge was for hardware it wouldn't be unreasonable for you to expect the hardware to be returned at customer expense.
Finally in this long post, having trawled through the Ts&Cs again, I read this in the LRS Ts&Cs
Quote Line Rental Saver Service Terms
1. Line Rental Saver is available to new and existing Plusnet residential customers for a single advance payment of £137.88 (inc VAT) if your standard monthly line rental is £14.99, £131.88 (inc VAT) if your standard monthly line rental is £14.50 or £155.88 (inc VAT) if your standard monthly line rental is £15.95.
2. If you cancel Line Rental Saver within fourteen days of your order you will get a full refund on your advance payment to the debit or credit card you paid with. Otherwise the Line Rental Saver charge is non-refundable.
3. Line Rental Saver provides 12 months standard telephone line rental with no minimum contract term for a reduced equivalent monthly charge of £11.49 if your standard monthly line rental is £14.99, £10.99 if your standard monthly line rental is £14.50 and £12.99 if your standard monthly line rental is £15.95.
4. Line Rental Saver taken at £137.88 includes Evening and Weekend landline calls as standard, Line Rental Saver taken at £131.88 or £155.88 includes no calls as standard.
So it may be of interest to note that if you are an existing Phone customer (taken before the June price rise) without LRS, you can take LRS at the lower price before Sept.23rd depending on your current rental package. eg. if you have Evening and Weekends at £14.99 you can get LRS at £137.88.
This was mentioned in Adam Walker's post